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[SURVEY] Workforce Management in 2017 – Is employee engagement part of the picture?

2 min read
Author Business Systems UK
Date Nov 30, 2016
Category Workforce Management
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This year we have teamed up with The Forum to find out how far contact centres have come in incorporating Workforce Management into their operation and into their employee empowerment programmes.

Workforce Management Survey 2017
Workforce Management Survey 2017

Are contact centres ready to accommodate their employees’ changing lifestyles and preferences to improve their engagement and loyalty, and empower them towards driving performance and formulating customer experiences?
If your contact centre has implemented or plans to implement a Workforce Management technology, whether basic or advanced, please take 5 minutes to complete our survey.
To find out what happened this year, download our previous report ‘The State of Workforce Management in Contact Centres – 2016’.