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Professional Services

At Business Systems, we deliver efficiency, confidence, ROI and scalability through diligent implementation and thoughtful aftercare of our monitoring & compliance, cloud communications and workforce engagement solutions.

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Professional Services to Support Every Customer Engagement

We believe ‘It’s the Project, Not the Product’ – we work with our customers to leverage technology to solve business critical communication challenges, to empower them to continually enhance performance and productivity and to grow exponentially.

Our promise to our customers is to delight them with innovative solutions delivered with exceptional services levels. Our professional services team underpins and supports every customer engagement and deployment we embark upon. With over 60% of our employees residing in our professional services division, we offer global support, 24/7 365 days a year, from a highly qualified team of experts.

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Professional Services at Its Best

Our team of professional experts, support customers across the entirety of the project lifecycle, covering everything from system selection, implementation, operational improvements right through to long term health checks. We have the resource and skill set to offer exceptional service in the cloud, on-premise or in a hybrid environment

Lay the groundwork for success, see improvements from day one and bring your business to a new level of efficiency, with our team of technical and business experts delivering services including:

  1. Global Support
  2. Consultancy
  3. Training
  4. Managed Services
  5. Project Management
  6. Relocation, Expansion and Downsizing
  7. Health Checks and Call Outs 
  8. Voice Recording Audit Services

What Our Customers Say

“The implementation and go-live was beyond smooth, it was completely painless. We got to the point where we got to our go-live date and my resource guru Kay-Leigh thought we did not even need Business Systems on-site, however the guys were really keen to be with us which was great”.

Lesley Bell – Operations Manager – Zen Internet

"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

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Why Choose Business Systems?

  1. Large professional services division which includes over 60% of our employees
  2. Over 30 years of experience in our market sectors
  3. Global support capabilities with 24/7 365 days a year coverage 
  4. Recent customer feedback in a Gartner Survey with 91% of our customers giving us a 5/5 or 4/5 star rating 
  5. Our consultancy and support teams have an average service length of 12 years
  6. We are independent so will always advise on the best fit solution to help you achieve your strategic objectives
  7. Our proven implementation process approach will challenge existing processes to deliver quick and high ROI
"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

View Case Study

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