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Training

At Business Systems, we don’t simply source the best solutions for our customers. Our team of experienced consultants will take the time to train organisations, so they can maximise the value of their new or existing workforce optimisation or call recording system.

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Workforce Optimisation & Call Recording tailored training courses delivered

Depending on the needs of your business, we can provide training to individual agents, Team Leaders/Contact Centre Managers, QM/WFM departments and IT departments following either a new call recording or workforce optimisation installation or systems upgrade. ‘Train the trainer’ courses are also available, equipping you with the knowledge to confidently deliver internal training on new products or system upgrades.  

Training is provided for the Call Recording, Workforce Management (WFM), Cloud Contact Centre, Quality Monitoring, Speech Analytics, Robotic Process Automation, and Back-Office Workforce Optimisation.

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Workforce Optimisation & Call Recording training outcomes and benefits

With one of the most experienced and largest workforce optimisation teams and with over 30 years experience in call recording, l our training courses are delivered by fully experienced and accredited trainers, either at our training site in Isleworth, Middlesex, remotely or at your preferred location. Courses can range from half a day to three days for more technical systems. 

  • Develop and enhance end user knowledge
  • Gain insight into additional product features, saving time and increasing productivity 
  • Save management time by bringing new recruits up to speed quickly
  • Ensure call access regardless of absence or annual leave constraints
  • Acquire excellent referral documentation and user manuals
  • Help ensure user adoption within the organisation

What Our Customers Say

“The training we received with Business Systems was exceptional. It has helped us as a team to utilise Calabrio Teleopti to its full potential and help improve the working lives of our teams. Thanks to this training we now have the tools needed to help improve our ways of working and make changes which we previously thought were not possible. Neil went over the whole system in depth, not leaving one stone unturned not only looked at errors we were currently experiencing but also looked at potential new procedures we could put in place for the future”. 

Laura Walker – Resource Planning Co-ordinator – IC24

Why Choose Business Systems?

Our team will access your environment and put forward the best approach to ensure you meet your organisational objectives:

  1. Delivered by experts in Workforce Optimisation and Compliance
  2. Largest team of call recording and WFM consultants in the UK
  3. Our consultants have real-life contact centre experience
  4. Our WFO team have over 50 years combined experience in resource planning
  5. Dedicated to achieving a return on investment
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