What we do
Business Systems specialises in voice and speech technology solutions and today ranks as the UK’s most experienced independent provider with expertise covering:- systems design, implementation and ongoing service delivery and support. Our solutions range from, basic ‘call recording’ through to 'market and trading surveillance', ‘quality monitoring’, ‘voice analytics’, and ‘workforce management’ tools. With an ever increasing degree of technical complexity comes the need for expert advice and competence to design and build systems that meet customers’ objectives and budgets. We deliver independent advice and ‘open’ systems design using on-premise equipment or hosted technology for home worker and mobile environments.
As a call recording company, please note that any calls to our customer services team, switchboard or company mobiles may be recorded for quality monitoring and training purposes.
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Summary
Speech analytics technology has been available for a number of years now and is widely promoted in the contact centre community as a 'proven technology'. Why then is there still a reluctance to invest?
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Free White Paper
From BISS Research
With a decision from the FSA on mobile phone recording imminent– what challenges do financial services firms face and how best can they be overcome?
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