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Call and Voice Recording Systems,
Analytics and Call Centre Solutions

What we do

Business Systems specialises in voice and speech technology solutions and today ranks as the UK’s most experienced independent provider with expertise covering:- systems design, implementation and ongoing service delivery and support. Our solutions range from, basic ‘call recording’ through to 'market and trading surveillance',  ‘quality monitoring’, ‘voice analytics’, and ‘workforce management’ tools. With an ever increasing degree of technical complexity comes the need for expert advice and competence to design and build systems that meet customers’ objectives and budgets. We deliver independent advice and ‘open’ systems design using on-premise equipment or hosted technology for home worker and mobile environments.

As a call recording company, please note that any calls to our customer services team, switchboard or company mobiles may be recorded for quality monitoring and training purposes.

Quick Contact

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Outdated WFM?

Four signs your WFM system may no longer be fit for purpose. Read more >

Voice Biometrics

Everything you need to know about this new technology. Read more >

One-off Analytics

Reap the rewards of analytics without investing in the tech. Read more >

Recording perils

Do’s and don’ts of Microsoft patches & Manufacturer software. Read more >

Consistent SLA’s

Achieving consistent service levels at home and abroad. Read more>

Free White Paper

Summary

Speech analytics technology has been available for a number of years now and is widely promoted in the contact centre community as a 'proven technology'. Why then is there still a reluctance to invest? 
Download here >

Free White Paper

From BISS Research

With a decision from the FSA on mobile phone recording imminent– what challenges do financial services firms face and how best can they be overcome? 
Download here >

WFM Webinar

Host: Call Centre Helper
Date: 09 May '13

Join us and Editor of Call Centre Helper, Jonty Pearce for our WFM Executive Briefing. More info >

CC EXPO 2013

Venue: Olympia, London
Date: 02-03 Oct '13

Visit us at this years CC EXPO on stand F20. More info >

Winter 13/14 Monitor

Autumn 2013 Monitor

Spring 2013 Monitor

Autumn 2012 Monitor

Winter 11/12 Monitor