Business Systems Blog
We have now launched several blogs focussing on a number of voice and speech technology area’s including Speech Analytics, Workforce Management and the latest industry news in the Monitor.
We actively encourage your feedback and comments to guide future content and at the bottom of each post there is a comments section to facilitate this.
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Workforce Management Blog
David Evans our inhouse WFM consultant, provides an insiders guide to planning covering topics such as long term forecasts, special days/patterns and short term forecast considerations. View Posts >
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Speech Analytics Blog
Alex White our resident Business Analyst shares some of her insights following some of the analytics engagements she has been involved in. View Posts >
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Winter 2011/12 Monitor Blog
Check out the latest industry news focusing on call recording and associated technologies from a variety of Business Systems authors whom have all contributed to the Monitor blog. View Posts >
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