Workforce Management Software
Business Systems offers dynamic Cloud and On-premise Workforce Management solutions (WFM) for resource planning and scheduling designed to help contact centres exceed their service goals and engage employees.Discover
The Next Generation of WFM Solutions
At Business Systems, we partner with leading Workforce Management software providers, working closely with businesses to recommend and implement the best WFM solutions for their needs.
With over 50 years’ worth of combined experience of forecasting and scheduling within our consultancy team, our Workforce Management solutions are deployed across some of the largest contact centres, helping customers efficiently plan, forecast and schedule the workforce required on a day-to-day or hour-to-hour basis in order to meet service level targets.
Just having the right number of people in the right place at the right time has improved the customer experience and it’s definitely improved the employee experience. The mobileapp MyTime has really improved employee engagement as it allows them to plan their personal life around their work commitments. The automation of holiday requests has made our Resource Planner’s job a lot less admin heavy.
- Lesley Bell, Head of Service & Business Improvement, Zen Internet
By having a more efficient way of scheduling shifts, forecasting & budgeting, automating processes and tracking real-time schedule adherence within the contact centre, many organisations have discovered the benefits of a workforce management system, such as improving operational efficiency, increasing employee engagement and improving customer service, whilst also boosting staff productivity and operational costs.
"One of the most important parts of our business – our frontline Customer Experience Representatives, are finding their work life balance enhanced by features such as the MyTime app and shift trade boards which is not to be underestimated."View Case Study
Why Choose Business Systems?
Because we aren’t tied to a single provider, we offer an independent and impartial approach to workforce management. Our team will assess your environment and put forward the best solution and implementation proposal to ensure you meet and exceed your business needs.
- Largest team of WFM consultants in the UK
- Over 30 years’ experience in workforce management
- WFM consultancy and training delivered in-person by Business Systems consultants
- WFM managed service options for those requiring a hands-on approach
- Operational assessments pre and post-implementation to report on ROI
- Dedicating to achieving a return on investment within six to 12 months