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speech analytics

Speech Analytics

At Business Systems we work with top tier suppliers to provide Speech Analytics technology (also known as Interaction Analytics) to our customers, enabling access to valuable business insights.

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Gain Valuable Business Insights with Speech Analytics

Large volume contact centres record thousands of hours of calls per day, which contain invaluable data. Using Speech and Interaction Analytics, once analysed and understood, this data can provide accurate and vital information to drive strategic business decisions. 

Trusted by some of the world’s largest banks and call centres, we have achieved tangible results by implementing speech analytics, ranging from streamlining business processes, improving agent engagement and the customer experience, increasing market intelligence and proactively monitoring compliance. 

 As an independent provider, we offer a range of solutions and work with our customers to understand their specific requirements and business goals to ensure we supply the best fit solution, in order to improve for example first-call resolution rates (FCR), reduce average handle time (AHT) and provide the ability to repair broken processes for operational improvement and productivity.

speech analytics
"Using Nexidia Speech Analytics has really helped us gain insight into the way our customers interact with us. It has enabled us to really listen to our customers, gain feedback from their calls and enhance our ability to deliver a positive memorable experience."

Gareth Wallis, Equiniti Speech Analytics

View Case Study

Why Choose Business Systems?

At Business Systems, our heritage in Voice Recording provides us with a greater understanding of the value of voice data, and how this data can be mined for vital business decision making. As an independent provider we will also advise on the best fit solution for our customers’ specific needs:

  1. We have solved complex challenges around access to voice data and can pull data from multiple systems and multiple vendors to feed analytic engines
  2. We have experience and a depth of understanding around omnichannel interactions 
  3. We are independent and will advise and implement the best fit solutions for our customers’ needs 
  4. Our breadth of knowledge and expertise in the analytics market is extensive 
  5. We have been helping our customers gain value from their voice data for over thirty years 
"Using Nexidia Speech Analytics has really helped us gain insight into the way our customers interact with us. It has enabled us to really listen to our customers, gain feedback from their calls and enhance our ability to deliver a positive memorable experience."

Gareth Wallis, Equiniti Speech Analytics

View Case Study

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