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Contact Centre Workforce Management (WFM) Solutions

Contact Centre Workforce Management

Business Systems offers a range of Contact Centre Workforce Management (WFM) solutions, from leading manufacturers including NICE, Verint and Calabrio Teleopti, with advanced scheduling, resource planning, forecasting, and employee engagement capabilities.

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Leading Providers of Contact Centre Workforce Management Solutions

With one of the largest and most experienced workforce optimisation team, our consultants are equipped with real life experience in using a vast array of WFM solutions on the market today.
With a strong heritage in providing Contact Centre solutions, our Workforce Management software solutions are deployed across some of the largest contact centres, counting customers such as Royal London, Power NI and IC24.

Our Contact Centre Workforce Management solutions encompass all the functionality needed to hit service level targets, ensuring contact centres have the right agents with the right skillsets, to handle the expected volume of transactions, without overstaffing or understaffing.

As well as providing an independent approach to Workforce Management solutions, we also provide Resource Planning/WFM consultancy, focused on maximising the use of the product, tools, and techniques, as well as offering a managed service approach, for those organisations needing a more hands-on approach to workforce management

We are so pleased with the training received.  Scott quickly built up a rapport and showed a lot of patience.  He ensured a transfer of skills and knowledge, so we were comfortable in all aspects of the system before go-live. 

Linda Gardner, Head of Customer Service – Menzies

"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

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Why Choose Business Systems?

As an independent and industry leading contact centre workforce management solution provider, we will only recommend the best fit solution for your organisation.  

  1. Extensive range of workforce management (WFM) and workforce planning experience, representing leading manufacturers such as NICE, Teleopti Calabrio and Verint 
  2. Our team of experienced consultants have real life WFM hands-on experience, having worked previous WFM associated roles including Workforce Management Analyst and Resource Planning Manager 
  3. Over 50 years’ worth of experience combined within the WFO team, in running contact centres, scheduling and forecasting 
  4. Global support capabilities in over 28 countries
  5. Average response time of 24 minutes
"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

View Case Study

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