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Back-Office Workforce Optimisation

At Business Systems we work with large organisations to facilitate dramatic business performance improvements in the Back-Office, boosting visibility, efficiency and service quality of operations, whilst sustaining long-term organisational change.

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Expert Providers of Back-Office Workforce Optimisation Solutions

Our Back-Office Workforce Optimisation Solutions orchestrate work tasks and processes between human resources and automation. By using this technology, our customers have seen dramatic business performance improvements, significant operational cost savings, increased productivity and utilisation, as well as improvements in the customer experience, often exceeding an in-year investment payback.

With over 30 years of experience in operational transformation, our Back-Office platforms are designed to be used globally across multiple sectors, helping customers innovate their Middle and Back-Office operations and streamline integration with Front-Office processes.

"OPX was a game-changer for our business. We now manage work with workflows and effective queue management, we have integrated MI, extremely powerful performance management functionality, integrated QA and complaints management – altogether giving us a holistic view of all transactions "

Paul Barrow, HCL IBS Ltd Back-Office Workforce Optimisation

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Why Choose Business Systems?

At Business Systems, our heritage in workforce optimisation and our large team of experts has positioned us as an independent solutions provider, helping our customers make the right decision for their Middle and Back-Office transformation:   

  1. We have solved complex challenges around Back-Office processes 
  2. We have a dedicated Back-Office in-house practice, made up of experts who specialise in Back-Office operational improvement  
  3. We’ve won awards with our Back-Office solutions 
  4. We have a rapid Back-Office deployment method (RDM), consisting of five steps over a period of 30 days, ensuring your operations can be transformed rapidly and efficiently 
  5. We have been solving workforce optimisation challenges for over 30 years  
  6. We work with customers on a global level in multiple sectors
"OPX was a game-changer for our business. We now manage work with workflows and effective queue management, we have integrated MI, extremely powerful performance management functionality, integrated QA and complaints management – altogether giving us a holistic view of all transactions "

Paul Barrow, HCL IBS Ltd Back-Office Workforce Optimisation

View Case Study

Back-Office Workforce Optimisation Insights

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