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Which Mobile Phone Recording Solution is best for you?

Which Mobile Phone Recording Solution is best for you?

Which Mobile Phone Recording Solution is best for you? 

Mobile phone recording technology has come on leaps and bounds over the last few years, this is primarily due to mobile networks now having the infrastructure to support call recording. 

A few years ago, we were reliant on intercepting the calls to route them to a call recording platform. This usually meant that calls were routed out of the mobile network and into the Public Switched Telephone Network (PSTN). Users were left frustrated by the poor user experience when making calls which led to delays in connection and even calls failing to connect at all. Thankfully there are a number of options out there which now prove to be reliable from a call recording perspective and the user experience is no longer compromised. 

But which mobile phone recording solution is right for you?

1. Do you have an existing call recording solution that you would like to utilise for mobile call recording?  

Mobile call recording can be integrated into your current on premise call recording solution. Most mobile recording solutions present call traffic over Session Initiation Protocol (SIP) trunks into your organisation. This can make an on premise recording solution relatively easy to install as it requires no specialist integration.

2. Would you rather have a hosted mobile recording solution? 

Having a hosted solution means there is no need to prepare any infrastructure in your organisation for call recording. It also means that the setup of the recorded handsets is a lot quicker as the provisioning of recorded handsets is a simple process. 

3. Check how the different solutions integrate with your handsets. 

Some solutions require an application to be running on the handset, these are not the most reliable way of ensuring calls are recorded. The applications can fail which can result in either no calls being made or calls being made but not captured. In addition, the mobile user may accidentally stop the application from working which again can result in no calls being captured. The more reliable option is to go for an ‘in network’ recording solution. These solutions will route calls to and from a recorded handset via a mobile switching centre. From here, a duplicate stream of the call is sent off to the mobile recording solution. The advantage of this type of system is that there is no way of turning off recording from the handset.

4. Try before you buy.

Most mobile call recording suppliers should be willing to provide you with some trial handsets to test over a period of time and be geared up for roaming so that you can make sure it will deliver the seamless user experience your traders will expect. If a thorough appraisal of the mobile recording system is required, it should be possible to install a proof of concept mobile recording system. During the proof of concept, you will be able to try all the features of the system to verify that all of your requirements are met.