WFM vs EXCEL Calculator
WFM vs EXCEL Calculator
Are you still thinking about whether it's time to part with your spreadsheets?
The answer is easy - here are 13 simple questions to help you decide which planning tool is best for your operation.
Download our handy infographic and tick the answer (Yes/No) that best applies to your contact centre and operational needs - add them up and find your answer!
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The State of Workforce Management in Contact Centres - 2017
Industry research on the state of Workforce Management technology in Contact Centres across the UK - 2017.
Blog
Workforce Management: Gamification
Humanise the workplace series – Part 4 Ask any contact centre manager...
Product
Teleopti Cloud-Based Workforce Management
Teleopti delivers workforce management (WFM) in the cloud providing financial flexibility and scalability for all resource planning needs.