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WFM Managed Services

WFM Managed Services

Do you need a more hands on approach to Workforce Management (WFM)? 

At a time where Contact Centres are concentrating on getting their agents working remotely and ensuring they have all the tools they need to be productive, resource can be in short supply.

Business Systems now provide a managed WFM service and can provide a hands-on approach to forecasting and scheduling. 

We can focus on producing forecasts, getting schedules out to employees and can even take on schedule management responsibilities, including intraday management.

Our team of experienced Consultants have real life WFM hands-on experience.  Between them they have over 50 years’ worth of experience in running Contact Centres, scheduling and forecasting.

If you want to talk through options, please contact us to find out more.

Alex was very professional and made a positive impact, guiding us in the right direction.  We are very happy and are now able to schedule 8 week shift patterns inclusive of weekends.

Gary Stevenson, Resource Planning – Royal London

We are so pleased with the training received.  Scott quickly built up a rapport and showed a lot of patience.  He ensured a transfer of skills and knowledge so we were comfortable in all aspects of the system before go-live.

Linda Gardner, Head of Customer Service – Menzies

Workforce Management Resources
 

Browse Our WFM Advice Hub > Read Our WFM Case Study >