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Verint Call Recording

Verint Call Recording

Verint Call Recording Solutions can capture, index, and retrieve voice, video, and text interactions across multiple channels.

Moreover, it is unified with other products within the Verint Workforce Optimisation portfolio, such as  Workforce Management and Speech Analytics.

Verint Systems Call Recording offers a variety of recording solutions, including:

  • Intelligent Call Recording: A single, prepackaged solution that couples call recording with the power of speech processing.
  • Interaction Recording: A full-time, multichannel enterprise compliance recording and archiving solution.
  • Face-to-Face Voice Interaction Recording: A scalable, robust recording solution that can capture face-to-face interactions between employees and customers at distributed business locations.
  • Recording for Public Safety: A full-time, multichannel recording and archiving solution for public safety compliance driving better citizen experiences, and managing liability more effectively.
  • Verint for Financial Compliance: An enterprise, multichannel solution designed to help trading compliance officers ensure compliance with financial regulations, adhere to internal procedures, and demonstrate best practices to regulators.

These solutions can be deployed on-premises or in cloud environments. 

Who Should Implement Verint Call Recording

Verint is perfect for both Contact Centres in the retail space as well as Financial services that need to record 50 or more employees.

Get in touch to find out if Verint is the right solution for you:

Why implement Verint Call Recording?

There are a number of different reasons why organisations record interactions between their customers and employees, such as liability protection, compliance, and quality management. 

While these recordings can contain massive amounts of useful information, extracting actionable intelligence from them quickly can be challenging.  

With Verint Recording you can quickly search, replay, and report on calls by topic, which can dramatically reduce cost and time required for call reviews.

Key benefits of Verint Call Recording:

  • Provides a full-time, enterprise recording and archiving solution to help enhance compliance, reduce liability, and support customer engagement management
  • Enhance compliance and reduce liability.
  • Support customer engagement management for improved customer interactions, business processes.
  • Captures employee screen data and keystrokes passively, either during the interaction, or standalone during back-office user activities, without the need for programming or deep integration.
  • Capture voice, video, and text interactions across multiple channels, including PBX, VoIP, chat, digital collaboration, email, mobile voice/ SMS, trading turrets, and face-to-face. All via a single recording system.
  • Incorporate the power of speech processing for automatic call disposition, with faster, more accurate search, replay, and reporting by key call topic.

Verint solutions that improve customer and employee engagement

Verint is known not only for its call recording solutions, but also for its range of customer engagement and cyber intelligence technology, which include:

  • Workforce Engagement and Management – Move beyond workforce optimisation and empower your teams to engage more effectively with customers in the call center, front and back-office.
  • Customer Self-Service – Artificial intelligence (AI) driven solutions let customers help themselves faster and with less effort.
  • Voice of the Customer / Speech Analytics – Listen, analyse and act on customer feedback. Surveys integrated with operational data deliver new customer experience insights. Have your customers respond and take action on the crucial insight you gather.
  • Compliance – Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.
  • Fraud – Investigate and mitigate the risk of contact center identity fraud, branch banking fraud, and self-service systems fraud.

For more information on how verint or other solutions providers can support you with your business needs, get in touch with us.

verint solutions for customer engagement

 

Other Verint System Solutions:

Verint Call Recording Case Studies


 

CE Electric and Audiolog 

To find out more about how we have successfully implemented Verint solutions, please check out our case studies below or contact us for further information.

Find out more >


 

Why work with Business Systems?

Business Systems have been deploying and supporting Verint Systems in the UK for more than 15 years.

We pride ourselves on always putting our clients' needs first by providing them with independent and unbiased advise. By working with a number of different call recording manufacturers we are able to always put forward the best fit solution for our client's environment. 

  • 30 years experience in call recording
  • Global support capabilities in over 28 countries
  • Committed to delivering outstanding customer service and support
  • Dedicated to helping you achieve fast ROI on your technology