Contact Us
General Enquiries Tel: 020 8326 8326
Need Support? Tel: 020 8326 8300
calabrio
red box logo
Cloud Contact Centre Technology

Business Systems’ partner gets highest rating for vendor satisfaction in DMG Consulting’s 2017 WFM report

2 min read
Author Business Systems UK
Date Apr 28, 2017
Category Contact Centre Optimisation
Share

Business Systems’ partner, Teleopti, has achieved the highest ratings for customer satisfaction in the 2017 WFM Product and Market Report by DMG Consulting LLC. This is the 3rd year in a row that Teleopti has been named a top WFM provider by the analyst firm, consistently receiving high scores from satisfied customers.

The report closely examines eight contending vendors, exploring the capabilities of their WFM suites. In addition to DMG’s review of vendors and the WFM landscape for 2017, the analyst firm conducted a detailed vendor satisfaction survey. In this survey, Teleopti received the highest score in eight out of ten evaluation categories, including overall vendor satisfaction. The WFM provider was also awarded top points from customers for ongoing service and support, product innovation, implementation, vendor communication and training.

At Business Systems we have already delivered many successful implementations of Teleopti’s WFM solution, and the feedback we have been receiving from both our Workforce Optimisation experts and our customers is 100% aligned with the findings of the report.

If you want to find out more about how you can optimise your resource planning for multi-channel, feel free to contact us: 0800 458 2988, [email protected].