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Teleopti Cloud Workforce Management

Teleopti Cloud Workforce Management

Business Systems partners with Teleopti (now known as Calabrio) to deliver Teleopti Cloud Workforce Management (WFM).

Teleopti Cloud Workforce Management features fully automated forecasting and scheduling that’s accurate and efficient, enabling contact centres to plan and manage operations, engage employees and enhance customer experiences.

Download Teleopti Cloud Workforce Management Brochure for Contact Centres


Why Business Systems?

We have the largest Workforce Optimisation team of consultants in the UK, dedicated specifically to helping our customers achieve the most out of their Cloud Workforce Management solution. 

We take a consultative approach to everything we do. Before a solution is put forward, our WFO team assess your environment and puts forward the best solution and implementation proposal suited specifically to you. 

  • Independent approach to Workforce Management
  • Over 30 years experience in WFM
  • WFM Consultancy and Training delivered in-person by Business Systems' WFM Consultants
  • WFM Managed Service Options
  • Operational assessments pre and post- implementation to report on ROI
  • Dedicating to achieving a return on investment within 6 to 12 months

 

Teleopti Cloud Workforce Management for Contact Centres

Forecast & Plan

Multi-skill, multichannel forecasting with Teleopti Cloud Workforce Management, for both short and long-term planning, as well as for trends & seasonality analyses:

  • Accurate Forecasting (historical data and precise algorithms)
  • Multi-skill planning and optimisation
  • Outsourcing collaboration
  • Long-term budgeting 
  • Staff administration
  • Employee administration

Schedules

Monitor, react, adjust and adapt to increase pro activeness in your business with Teleopti Cloud Workforce Management:

  • Powerful multi-skill, scheduling optimisation
  • Effective employee planning

Employee Engagement

Nurture employee ownership for a streamlined collaboration between different stakeholders with Teleopti Cloud Workforce Management:

  • MyTime employee self-service portal/app
  • Gamification
  • Automated request handling
  • Shift Trader
  • Self-scheduling

Interact & Notify

Ensure clear communication by making your workforce aware of the current plan and any changes in their schedules with Teleopti Cloud Workforce Management: 

  • Agent schedule messenger
  • Calendar Link (share schedules)
  • Real-Time Adherence 
     

Get a Quote for Teleopti Cloud Workforce Management for Contact Centres