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Teleopti Cloud Workforce Management

Teleopti Cloud Workforce Management

Business Systems partners with Teleopti to deliver Cloud Workforce Management (WFM). Teleopti WFM Cloud features fully automated forecasting and scheduling that’s accurate and efficient, enabling contact centres to plan and manage operations, engage employees and enhance customer experiences.

As well as providing the solution, Business Systems team of experienced Workforce Management consultants also offer bespoke training and consultancy to help successfully and fully embed the technology into the organisation. Contact our team to find out more!

"The consultants from Business Systems were lovely and supportive and really focused on what was in our best interests and how to make it as straightforward as possible for us.  It is obvious they are used to working with partners and demonstrated real patience”. – Zen Internet
 

Cloud Contact Centre Workforce Management

Forecast & Plan

Ensure schedule flexibility while maintaining accuracy and efficiency:

  • Accurate Forecasting (historical data and precise algorithms)
  • Multi-skill planning and optimisation
  • Outsourcing collaboration
  • Long-term budgeting 
  • Staff administration

Analyse & Improve

Monitor, react, adjust and adapt to increase pro activeness in your business:

  • Report analysis (operational, forecasting and planning performance in terms of accuracy, service level targets, abandon rates and speed of answer)
  • Business intelligence
  • Intraday management

Work Together

Nurture employee ownership for a streamlined collaboration between different stakeholders:

  • Schedule Adaptability
  • MyTime employee self-service portal/app
  • Shift trading
  • Gamification
  • Absence handling
  • Overtime Management

Get a Quote for Cloud Contact Centre Workforce Management