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Verint Intelligent Call Recording

Verint Impact 360 Call Recording

Verint Impact 360 Call Recording is capable of recording thousands of agents or staff across single and multisite as well as meeting smaller call recording requirements. 

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Verint Impact 360 Call Recording Support and Upgrades

Verint Impact 360 Call Recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience through recording and archiving calls between customers and employees. 

Capture voice, video, chat, text, and email interactions as well as users’ computer screen data and make recordings accessible through a single web interface.  Verint Impact 360 Recording provides synchronized voice/data recording and real-time monitoring across traditional TDM, IP, and mixed telephony environments.

OPEX

Verint Impact 360 Workforce Management Overview

  1. Provide insight on staff and customer behaviour – to help drive decision making
  2. Identify areas for training – by helping staff quickly locate key data they need to perform more effectively
  3. Future proof investment – can easily transition from traditional to IP telephony
  4. Increase operational effectiveness – with easy to share, access and retrieval of recordings
  5. Extend the value of call recording – with easy integration of analytics and the impact 360 workforce optimisation suite

Verint Impact 360 Call Recording has now been replaced by Verint Intelligent Call Recording and Verint Financial Compliance. As a preferred Verint Call Recording provider, Business Systems ensures customers are meeting their business needs using the best Verint Call Recording solutions for their needs.

With over 30 years’ worth of Workforce Optimisation expertise, we understand the true value of recording within an organisation, which goes far beyond recording and storing voice data, to defining the way business operations are being led – from the technology, people and processes in order to guide compliance, business insights, customer journeys and quality. 

Verint Intelligent Call Recording

Why Choose Business Systems?

Business Systems offers an independent and impartial approach to delivering call recording solutions and partners with leading technology providers to offer complete integrated solutions across onpremise and  the cloud stack. 

  1. Largest team of Cloud Communications consultants in the UK
  2. Our partner program ensures we can serve our customers globally in any time-zone
  3. Our breadth of experience and expertise in the cloud ensures we can advise and implement the best fit solutions for our customers’ needs
  4. One stop shop – We can provide complete cloud infrastructure suites 
  5. We can smoothly and rapidly transition you from on-premise solutions to the cloud to meet business critical timelines
  6. Fewer suppliers mean fewer complications!
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