Sunset Policies
Extended product supply and maintenance options
Where possible Business Systems offers its customers extended product supply and maintenance options beyond those offered by the manufacturer, this is known as our 'Long Term Support' (LTS) program. We realise that some customers will want to keep their systems for a predetermined period of time and also be assured that maintenance will be available for that period. By registering with the LTS program we arrange to hold spare parts and support your system for that period, thereby protecting your investment and obviating the need for unplanned system replacement. The LTS options listed below.
NICECall 2.5
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICECall Focus 8.7
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICECall Focus 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICECall Focus II 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: June 1, 2010
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NiceCall Focus III (inc Compact Universe) 8.9
Supplier End of Sale: October 1, 2011 (end of expansion also October 1, 2011)
Supplier End of Support: July 31, 2014
BSL End of Sale: October 1, 2011 (end of expansion also October 1,2011)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 4.35
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: EXPIRED
NICELog 7.x
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.1
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.5
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.7
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.9 ISA
Supplier End of Sale: EXPIRED
Supplier End of Support: January 1, 2012
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.9 Enterprise
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2014
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 8.9 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist
Supplier End of Sale: January 31, 2010 (but can be migrated to 9.0)
Supplier End of Support: July 31, 2014 (but can be migrated to 9.0)
BSL End of Sale: January 31, 2010 (but can be migrated to 9.0)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog 9.0 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist
Supplier End of Sale: N/A
Supplier End of Support: N/A
BSL End of Sale: N/A
BSL End of Support: N/A
NICELog (VoIP) 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog (VoIP) 8.9 Enterprise
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2014
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog (VoIP) 8.9 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist
Supplier End of Sale: January 31, 2010 (but can be migrated to 9.0)
Supplier End of Support: July 31, 2014 (but can be migrated to 9.0)
BSL End of Sale: January 31, 2010 (but can be migrated to 9.0)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICELog (VoIP) 9.0 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist
Supplier End of Sale: N/A
Supplier End of Support: N/A
BSL End of Sale: N/A
BSL End of Support: N/A
NICE Compact VoIP Logger 8.9
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2014
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Advantage 8.5
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Advantage 8.7
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Advantage 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Screen Logger 8.5
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Screen Logger 8.7
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Screen Logger 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Screen Logger 8.9
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2014
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Storage Centre 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Storage Centre 8.9 Enterprise
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2014
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Storage Centre 8.9 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist
Supplier End of Sale: January 31, 2010 (but can be migrated to 9.0)
Supplier End of Support: July 31, 2014 (but can be migrated to 9.0)
BSL End of Sale: January 31, 2010 (but can be migrated to 9.0)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Storage Centre 9.0 Security (inc ATC and Public Safety) - original system should have been ordered from Public Safety pricelist
Supplier End of Sale: N/A
Supplier End of Support: N/A
BSL End of Sale: N/A
BSL End of Support: N/A
Web Application (Universe) 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Web Application (Universe) 8.9
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2014
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Mirra 2
Supplier End of Sale: EXPIRED
Supplier End of Support: March 1, 2011
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Wordnet Series 1
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Wordnet Series 2
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Wordnet Series 3
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED (Second User Opportunities)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Renaissance
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Recorder Link
Supplier End of Sale: EXPIRED
Supplier End of Support: EXPIRED
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Perform R1
Supplier End of Sale: EXPIRED
Supplier End of Support: June 1, 2012
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Perform R2
Supplier End of Sale: EXPIRED
Supplier End of Support: June 1, 2013
BSL End of Sale: EXPIRED
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Nice Perform R3
Supplier End of Sale: May 1, 2010 (end of Expansion - Nov 1, 2010)
Supplier End of Support: Nov 1, 2014 (mainstream - May 1, 2011 / extended - Nov 1, 2011)
BSL End of Sale: May 1, 2010 (end of Expansion - Nov 1, 2010)
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Nice Perform R3.1
Supplier End of Sale: Nov 2, 2010 (end of expansion - May 2, 2011)
Supplier End of Support: May 2, 2015 (mainstream - Nov 2, 2011 extended - May 2, 2012)
BSL End of Sale: Nov 2, 2010
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Nice Perform R3.2 & Nice Perform R3.5
Supplier End of Sale: Jul 15, 2012 (end of expansion - Jul 15, 2013)
Supplier End of Support: Jan 15, 2017 (mainstream - Jul 15, 2013 extended - Jan 15, 2014)
BSL End of Sale: Jul 15, 2012
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Nice Interaction Management 4.1
Supplier End of Sale: Aug 1, 2016 (end of expansion - Aug 1, 2017)
Supplier End of Support: Feb 1, 2020 (mainstream - Aug 1, 2017 extended - Feb 1, 2018)
BSL End of Sale: Aug 1, 2016
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
NICE Perform Express 2.1
Supplier End of Sale: EXPIRED
Supplier End of Support: June 30, 2013
BSL End of Sale: N/A
BSL End of Support: N/A
NICE Inform 3.01
Supplier End of Sale: N/A
Supplier End of Support: N/A
BSL End of Sale: N/A
BSL End of Support: N/A
NICE Inform 1.x
Supplier End of Sale: EXPIRED
Supplier End of Support: April 30, 2015
BSL End of Sale: N/A
BSL End of Support: N/A
NICE Inform 2.x
Supplier End of Sale: EXPIRED
Supplier End of Support: May 31, 2015
BSL End of Sale: N/A
BSL End of Support: N/A
Mirra IV R1.x
Supplier End of Sale: April 30, 2010
Supplier End of Support: April 30, 2015
BSL End of Sale: April 30, 2010
BSL End of Support: As per NICE and then to be decided on a case by case basis. Reasonable endeavours to be offered
Mirra IV R2.x
Supplier End of Sale: N/A
Supplier End of Support: N/A
BSL End of Sale: N/A
BSL End of Support: N/A
Mirra IV R3.x
Supplier End of Sale: N/A
Supplier End of Support: N/A
BSL End of Sale: N/A
BSL End of Support: N/A
Verint Audiolog / Vocal Pro Range 3.2
Supplier End of Sale: EXPIRED
Supplier End of Support: July 31, 2010
BSL End of Sale: EXPIRED
BSL End of Support: As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided.
Verint Audiolog / Vocal Pro Range 3.3
Supplier End of Sale: EXPIRED
Supplier End of Support: January 31, 2011
BSL End of Sale: EXPIRED
BSL End of Support: As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided.
NICEAdvantage 8.5
Supplier End of Sale: EXPIRED
Supplier End of Support: April 1, 2009
BSL End of Sale: EXPIRED
BSL End of Support: As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided.
NICEAdvantage 8.7
Supplier End of Sale: EXPIRED
Supplier End of Support: October 1, 2009
BSL End of Sale: EXPIRED
BSL End of Support: As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided.
NICEAdvantage 8.8
Supplier End of Sale: EXPIRED
Supplier End of Support: April 1, 2010
BSL End of Sale: EXPIRED
BSL End of Support: As per supplier and then to be decided on a case by case basis. Reasonable endeavours to be provided.
Scenario Replay
Supplier End of Sale: EXPIRED
Supplier End of Support: October 15, 2015
BSL End of Sale: N/A
BSL End of Support: N/A
Red Box v8
Supplier End of Sale: EXPIRED
Supplier End of Support: January 13, 2013
BSL End of Sale: N/A
BSL End of Support: N/A
Red Box v9
Supplier End of Sale: EXPIRED
Supplier End of Support: Needs to be upgraded to Red Box Quantify v2
BSL End of Sale: N/A
BSL End of Support: N/A
Red Box Quantify v1
Supplier End of Sale: EXPIRED
Supplier End of Support: Needs to be upgraded to Red Box Quantify v2
BSL End of Sale: N/A
BSL End of Support: N/A
*Any existing contracts that are in place that go beyond these dates will
be honored
Business Systems' Long-term Support Programme Registration
Although Business Systems has stockpile spares, supplies are limited and places on the long-term support programme restricted. Contact us now for more information.
Recommended Call Recording Upgrades
If you are a contact centre, trading floor or business looking for a cost-effective and reliable call recording upgrade from Mirra II for fact verification, compliance or monitoring staff performance then Red Box Quantify or NICE inContact are both options to consider.
