Speech Analytics Advice Hub
Entry Level Speech Analytics
Powerful keyword search functionality, capable of isolating trade-related calls for compliance checks at a fraction of the cost.
MiFID II Roundup
Articles and technologies to help you navigate compliance.
Annuities: Disprove 'mis-selling' allegations & de-risk information processing within Insurance
With £1.9 billion paid in compensations during the 2nd half of 2016, and pension annuities about to become the new PPI, artificial intelligence and analytics may be one of the best investments an insurance company can make.
[WEBINAR] How to better understand the Voice of the Customer
Watch a replay of our webinar with Call Centre Helper where we explore the different techniques used, including Interaction Analytics, to better understand the voice of your customer.
Interaction Analytics: Deciphering Customer Satisfaction
How do you find out what is keeping your customers loyal? What technique, what tactic is attracting and more importantly maintaining your most dedicated customers?
Insurance Sector: An industry ripe for Interaction Analytics
Transparency, Fairness, Competition. 3 predominant forces that are shaping the increasingly competitive landscape of the insurance sector in the UK. How can speech and interaction analytics help?
Why Online Gambling Operators should bet on Voice Technologies
Remote gambling operators need to be able to ensure high levels of service quality and compliance beyond their websites, to remain competitive in this thriving industry. We explore how voice technology can help achieve that.
The business sense of Speech Analytics for Debt Collection
Find out how speech analytics technology can give collection agencies that competitive edge by ensuring compliance, improve training and optimise operational efficiency.
The best ways to utilise Speech Analytics in the contact centre
Here we outline four of the best ways to utilise speech analytics technology in your contact centre.
Speech Analytics within Financial Services
FStech discusses the challenges and benefits of deploying Speech Analytics technology within Financial Services.
Which Speech Analytics solution is best for you?
Find out the different options to consider when deciding on the best fit analytics for your organisation.
Which Speech Analytics solution is best for you? >
What does Speech Analytics do?
What is the purpose of Speech Analytics and what are some of the many benefits it should deliver for an organisation?
What does Speech Analytics do? >
Speech Analytics FAQ's
Making the right speech analytics investment.
Implementing speech analytics.
Getting the most out of speech analytics.
BNY Mellon Analytics Video
Jenefer Campbell, Head of Client Service at BNY Mellon, talks about why they selected Business Systems to implement their Speech Analytics system in this very short video clip.
How can analytics focus performance
This article by Alex Coxon, written for the Professional Planning forum discovers how speech analytics can change how contact centres manage agent performance.
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Blog
How To Unlock the Goldmine of Intelligence Buried In Your Contact Center With Analytics
Guest Blog – Rachel Auer, Product Marketing Manager, Calabrio – USA In...
Speech Analytics White Paper
Independently commissioned by Business Systems, this latest industry white paper uncovers why, given the length of time speech analytics technology has been available, it has not been more widely adopted.
The Inner Circle Guide to Customer Contact Analytics
The latest industry research on everything you need to know about leveraging speech analytics technology to gain business insight, improve operational efficiency and develop agent performance.
Product
Nexidia Interaction Analytics
One of the best ROI's of any speech analytics application, Nexidia delivers meaningful results and insights rapidly.
Product
NICE Interaction Analytics
NICE Interaction Analytics extracts valuable business intelligence from customer recordings and interaction data.