Speech Analytics Advice Hub

 

 

Entry Level Speech Analytics

Powerful keyword search functionality, capable of isolating trade-related calls for compliance checks at a fraction of the cost.

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MiFID II Roundup

Articles and technologies to help you navigate compliance.

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Annuities: Disprove 'mis-selling' allegations & de-risk information processing within Insurance

With £1.9 billion paid in compensations during the 2nd half of 2016, and pension annuities about to become the new PPI, artificial intelligence and analytics may be one of the best investments an insurance company can make.

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[WEBINAR] How to better understand the Voice of the Customer

Watch a replay of our webinar with Call Centre Helper where we explore the different techniques used, including Interaction Analytics, to better understand the voice of your customer.

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Interaction Analytics: Deciphering Customer Satisfaction 

 How do you find out what is keeping your customers loyal? What technique, what tactic is attracting and more importantly maintaining your most dedicated customers? 

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Insurance Sector: An industry ripe for Interaction Analytics 

Transparency, Fairness, Competition. 3 predominant forces that are shaping the increasingly competitive landscape of the insurance sector in the UK. How can speech and interaction analytics help?

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Why Online Gambling Operators should bet on Voice Technologies

Remote gambling operators need to be able to ensure high levels of service quality and compliance beyond their websites, to remain competitive in this thriving industry. We explore how voice technology can help achieve that. 

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The business sense of Speech Analytics for Debt Collection

Find out how speech analytics technology can give collection agencies that competitive edge by ensuring compliance, improve training and optimise operational efficiency. 

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The best ways to utilise Speech Analytics in the contact centre

Here we outline four of the best ways to utilise speech analytics technology in your contact centre. 

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Speech Analytics within Financial Services 

FStech discusses the challenges and benefits of deploying Speech Analytics technology within Financial Services.  

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Which Speech Analytics solution is best for you? 

Find out the different options to consider when deciding on the best fit analytics for your organisation. 

Which Speech Analytics solution is best for you? >

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What does Speech Analytics do?

What is the purpose of Speech Analytics and what are some of the many benefits it should deliver for an organisation?

What does Speech Analytics do? >

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Speech Analytics FAQ's

What is Speech Analytics?

Making the right speech analytics investment. 

Implementing speech analytics.

Getting the most out of speech analytics.

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BNY Mellon Analytics Video

Jenefer Campbell, Head of Client Service at BNY Mellon, talks about why they selected Business Systems to implement their Speech Analytics system in this very short video clip.

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How can analytics focus performance

This article by Alex Coxon, written for the Professional Planning forum discovers how speech analytics can change how contact centres manage agent performance.

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