Service & Support
The Professional Services department within Business Systems underpins and supports every customer engagement and hardware or software deployment we embark on. With over 60% of the company's personnel residing in this division and a 24 hour service facility with 365 day support capability, we are committed to providing the best value for money professional servicing in the industry.
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Business Systems is a NICE Platinum business partner and Red Box Recorders business partner as well as being safecontractor approved and ISO 27001:2005 accredited.
Frequently asked questions about our service and support capabilities:
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Will Business Systems service and maintain our system if we did not buy it from you?
Yes - assuming it is one of the brands that we support. -
Can Business Systems maintain our system if it has reached ‘End of Life’ (EOL) from the manufacturer?
In most instances the answer is: Yes – our standard policy is to support systems for 3 years beyond manufacturers EOL dates along with spare parts holding for all systems ex-stock. -
Will Business Systems take over maintenance of our system if it is currently experiencing faults?
Yes – we will arrange with you to provide a ‘Systems Health Check’ so that we both understand exactly the state of your system and arrange the necessary corrective work accordingly. -
Will Business Systems subcontract our maintenance to a third party?
No – Business Systems use all our own directly employed staff. -
Are Business Systems fully accredited to work on our system?
Yes - Business Systems are what is known in the industry as a Super-VAR, this means we not only have the highest accreditation from the manufacturers with which we partner but we also have the skills and resource to integrate to third party systems.