Service & Support

The Professional Services department within Business Systems underpins and supports every customer engagement and hardware or software deployment we embark on. With over 60% of the company's personnel residing in this division and a 24 hour service facility with 365 day support capability, we are committed to providing the best value for money professional servicing in the industry.
 

		Service and Support Contracts  A full choice of Annual Maintenance Contracts.
		Health Checks & Call outs Offering full systems health checks to maximise system usage.
		International Support Ability to service and support call recording systems across multiple countries.
		Global Partnership Alliance Catering for our customers’ service and support needs on a global scale.
		Customer Service Centre Full telephony support, case management and remote monitoring capabilities.
		Training Full user and systems administrator training for voice and speech technology.
		Consultancy Call quality monitoring, speech analytics and resource planning consultancy.
		Project Management Every implementation is assigned a Project Manager.
		Relocation, Expansion & Downsizing Relocating and scaling call recording infrastructure to suit organisational dynamics.

Business Systems is a NICE Platinum business partner and Red Box Recorders business partner as well as being safecontractor approved and ISO 27001:2005 accredited.

Frequently asked questions about our service and support capabilities:

• Will Business Systems service and maintain our system if we did not buy it from you?
  Yes - assuming it is one of the brands that we support.

• Can Business Systems maintain our system if it has reached ‘End of Life’ (EOL) from the manufacturer?
  In most instances the answer is: Yes – our standard policy is to support systems for 3 years beyond manufacturers EOL dates along with spare parts holding for all systems ex-stock.

• Will Business Systems take over maintenance of our system if it is currently experiencing faults?
  Yes – we will arrange with you to provide a ‘Systems Health Check’ so that we both understand exactly the state of your system and arrange the necessary corrective work accordingly.

• Will Business Systems subcontract our maintenance to a third party?
  No – Business Systems use all our own directly employed staff.

• Are Business Systems fully accredited to work on our system?
  Yes - Business Systems are what is known in the industry as a Super-VAR, this means we not only have the highest accreditation from the manufacturers with which we partner but we also have the skills and resource to integrate to third party systems.