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Ricardo needs to interrogate call data across multiple solutions

How do I interrogate call data across multiple solutions?

Ricardo is Head of IT Trader voice at a large bank. 

Ricardo had no way of interrogating data efficiently and effectively, which led to a complete lack of visibility.

Simple queries like checking recorded users and interrogating other data sets such as call volumes had become a resource-heavy task to complete as the systems he had in place weren’t designed to report across all solutions and platforms.

Ricardo keeps manual records of calls, but with multiple call recording systems from different manufacturers in various locations, it is an onerous task.

What's the solution?

We helped Ricardo interrogate call data across multiple solutions, platforms and locations saving his department thousands when he discovered many leased private trader wires were not being used.  He used Wordwatch to extract data based on volumes of calls over a set period.

Wordwatch is a portal designed to sit on top of existing capture solutions (whether live or legacy) in order to ingest, store and retrieve data quickly.  It provides a single user interface to tap into data inherently hidden across many different systems.

Let us help you. 
 


Wordwatch Benefits


Wordwatch Call Retrieval & Replay

Wordwatch Call Retrieval & Replay

Wordwatch Call Retrieval & Replay

 

Wordwatch Features


Wordwatch Call Retrieval & Replay Wordwatch Call Retrieval & Replay

Wordwatch Call Retrieval & Replay

Wordwatch - Legacy Call Retrieval Advice Hub
 

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