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Social Customer Service - Contact Centres

The Ultimate Guide To Social Customer Service

12 min read Download White Paper
Author Business Systems UK
Category Cloud Contact Centre Platform
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Social customer service is complicated.

What may begin as a single tweet can escalate into a battle of voices.

For each customer query that requires a response, this complicated social thread must be understood, deconstructed and assigned to agents with clear intent. 

Technology, with support from a fantastic customer service team, is the only way to achieve this.

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