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Cloud Communications Professional Services

Customer Webinar: The Evolution of Calabrio/Teleopti WFM

Host Business Systems & Calabrio
Venue Webinar/Online Event
Date 23/03/2021 3:00 pm
End Date 23/03/2021 4:00 pm
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About the Webinar

The new Calabrio WFM has arrived!

So join Business Systems & Calabrio in an interactive webinar to understand what’s changing with Teleopti WFM and how it will integrate with the Calabrio ONE suite.

Audience

This webinar is relevant for customers running Calabrio/Teleopti WFM in the cloud, however will also be relevant for on-premise customers who may be interested in moving to the cloud.

As well as Calabrio/Teleopti customers, this webinar is also relevant for QM, Heads of Insights, BI Analysts, Heads of Ops, Contact Centre and CX colleagues, who will be able to discover what Calabrio ONE has to offer.

Agenda

  • WFM within the Calabrio Suite – How do the changes affect existing users?
  • What are the benefits for existing users? – Bring data to life with Data Explorer with new reporting and dashboard functionality
  • Explore Calabrio ONE – Call/Screen Recording, Quality Management, Analytics & Advanced Reporting
  • Take a look at the Cloud Architecture for Calabrio ONE Suite
  • Timelines