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Consultancy Services

Our consultancy services at Business Systems are designed to support organisations in their technology transformation journeys. We do not simply provide a software solution; we help our customers achieve their business goals.

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Consultancy Services to Help Businesses Thrive

Working with our consultancy team, we provide a range of services around Call Recording, Workforce Management, Speech Analytics, Quality Monitoring, Robotic Process Automation and Back-Office Optimisation. 

Our consultancy teams focus on change management and best working practices to drive improved operational performance and outstanding customer outcomes.  By delivering diligent implementations, we help businesses to thrive, creating efficiencies and opening doors to new opportunities.

Consultancy Services That Work For You

Our customers can be assured that they are partnering with leading industry experts, equipped with Prince II methodology and first-hand experience in targeting areas for performance improvements, streamlining processes, fixing broken workflows, and using the most efficient methods to transform the way people work.

Key deliverables of our consultancy services include:

  • In-depth analysis of existing processes
  • Identifying inefficiencies in existing procedures
  • Reviewing key components, methodology and techniques used 
  • Reviewing reporting tools and methodologies which are being used
  • Providing a detailed plan of action highlighting opportunities for improvement
  • Providing change management with the introduction of new methodologies

What Our Customers Say

It’s safe to say I learned more in those 5 days of training than I had about the system in the last two years of using it. Neil was exactly right when he said at the start, you don’t know what you don’t know – we had no idea what the system was capable of until we actually sat down with Business Systems and went through it in the depth needed.

Laura Walker – Resource Planning Co-Ordinator – IC24

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"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

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Why Choose Business Systems?

  1. Our consultancy team have first-hand experience in contact centres, financial services and the public sector
  2. Our consultancy team are members of The Forum (association for best practice in planning, analysis and quality in customer operations), equipped with a Professional Planning Foundation Accreditation  
  3. Our consultancy team has an average service length of 12 years
  4. Our proven implementation process approach will challenge existing processes to deliver quick and high ROI.
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"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

View Case Study

Enquire About Our Consultancy Services