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Contact Centre Solutions

Business Systems offers a range of Contact Centre solutions, designed in mind to supercharge your Contact Centre by enhancing workforce engagement and delivering outstanding customer service, all whilst driving operational efficiencies.

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Contact Centre Solutions That Work For You

At Business Systems, we partner with leading Contact Centre solution providers and work closely with our clients to understand their goals and meet their business requirements.

Our range of Contact Centre solutions are deployed across some of the largest contact centres, counting customers such as Capita, Leeds Building Society and UK Power Networks. Our solutions are helping customers efficiently engage and manage their workforce, measure and deliver exceptional customer experiences as well as meet compliance needs.

Wordwatch
"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

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Why Choose Business Systems?

We’re the largest independent provider of Cloud Communications & Workforce Engagement solutions for contact centres.  

  1. Over 30 years’ experience in providing voice solutions and associated services
  2. Industry leading understanding of PCI compliance and other regulatory contact centre regulations and requirements
  3. Technical voice recording experts who are NICE, Red Box and Verint certified, committed to providing a dependable service from multiple locations across the UK
  4. Well-known reputation within the contact centre industry for implementing complex projects
  5. Proud to count award winning Contact Centres amongst our customers
  6. Average response time of 24 minutes
"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"

Lesley Bell, Zen Internet

View Case Study

Contact Centre Solution Insights

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