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Verint Impact 360 Recording

Verint Impact 360 Call Recording

Captures, indexes and retrieves voice and screen recordings in TDM, IP and mixed telephony environments and is capable of recording thousands of agent or staff across single and multisite as well as meeting smaller call recording requirements.

Verint Impact 360 call recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience through recording and archiving calls between customers and employees.

Capture voice, video, chat, text, and email interactions as well as users' computer screen data and make recordings accessible through a single web interface.  Verint Impact 360 Recording provides synchronized voice/data recording and real-time monitoring across traditional TDM, IP, and mixed telephony environments.