Verint 360 Speech Analytics
Verint Impact 360 speech analytics enables companies to anticipate market and customer needs faster by extracting valuable intelligence contained in customer calls.
Impact 360 speech analytics mines recorded customer interactions and highlights words, phrases and categories from thousands of recorded calls, alerting organisations to potential opportunities for reducing business cost and improving customer service strategies.
- BE BETTER INFORMED - pinpoint cost drivers, trends and opportunities, identify strengths and weaknesses with processes and products and understand how your offerings are perceived
- GET AHEAD OF THE COMPETITION – by better understanding customer behaviours and identifying competitive threats
- REDUCE COSTS BY IMPROVING PROCESSES– using the insights captured around key call drivers
- BETTER OPTMIISE YOUR QUALITY PROGRAMME – use speech analytics to drill down on key issues and share with supervisors
- IMPROVE PRODUCTIVITY – do more with less by sharing intelligence across the business with automated workflow tools
- IMPROVE CUSTOMER LOYALTY – by understanding the drivers behind it
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SPEECH ANALYTICS FAQ'S...
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