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Teleopti a Calabrio Company

Teleopti Workforce Management

Plan and manage your workforce with Teleopti WFM (now known as Calabrio). Achieve an ROI within 6 to 12 months.

Teleopti Workforce Management allows you to accurately forecast your workforce, optimise staff and improve customer service across your enterprise.

Teleopti Workforce Management also helps ensure you have the right number of people, with the right skills, in the right place, at the right time.

With the most powerful forecasting tool on the market, Teleopti WFM works across all customer contact channels including telephony, chat, email and social media.  

*On premise and hosted solutions are available based on requirements. 

Workforce Management ROI Calculator

  • Forecast and plan upcoming work volumes to meet demand
  • Analyse and improve real-time and historical performance and agent activities
  • Empower and involve employees for aligned planning processes within Teleopti
  • Reduce staffing costs through accurate multi-channel forecasting, scheduling and planning
  • Handle the unexpected by optimising schedules within Teleopti to maintain service levels
  • Train and develop the competency of employees
  • Increase employee engagement job satisfaction by providing agents with flexibility and self service options within Teleopti

 


Why Choose Business Systems?

We have the largest WFO team of consultants in the UK, dedicated specifically to helping our customers achieve the most out of their Teleopti Workforce Management solution. 

We take a consultative approach to everything we do. Before a solution is put forward, our WFO team assess your environment and puts forward the best solution and implementation proposal to ensure you meet and exceed your business needs. 

  • Independent approach to Workforce Management
  • Over 30 years experience in WFM
  • WFM Consultancy and Training delivered in-person by Business Systems' WFM Consultants with in-depth Teleopti implementation experience
  • WFM Managed Service Options
  • Operational assessments pre and post- implementation to report on ROI
  • Dedicating to achieving a return on investment within 6 to 12 months