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Teleopti Workforce Management

Teleopti Workforce Management

Teleopti's UK premier partner, helping you achieve a return on investment within 6 to 12 months

Accurately forecast your workforce with a world-class Workforce Management solution. Optimise staff and improve customer service across your enterprise.

On premise and hosted solutions available based on requirements

 

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REDUCE STAFFING COSTS -  through accurate multi-channel forecasting, scheduling and planning
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PREPARE AND PLAN AHEAD - handle the unexpected by optimising schedules to maintain service levels
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INCREASE STAFF PRODUCTIVITY - through accurate monitoring of performance and gamification
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INCREASE EMPLOYEE ENGAGEMENT - and job satisfaction by providing agents with flexibility and self service options

 


WHY CHOOSE BUSINESS SYSTEMS 

  • Independent approach to Workforce Management
  • Over 30 years experience in WFM
  • WFM Consultancy and Training delivered in-person by Business Systems' WFM Consultants
  • Operational assessments pre and post- implementation to report on ROI
  • Dedicating to achieving a return on investment within 6 to 12 months