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Teleopti a Calabrio Company

Teleopti Workforce Management

Plan and manage your workforce. Achieve an ROI within 6 to 12 months.

Accurately forecast your workforce with a world-class Workforce Management solution.

Optimise staff and improve customer service across your enterprise.

On premise and hosted solutions available based on requirements

 

  • Forecast and plan upcoming work volumes to meet demand
  • Analyze and improve real-time and historical performance and agent activities
  • Empower and involve employees for aligned planning processes
  • Reduce Staffing costs through accurate multi-channel forecasting, scheduling and planning
  • Handle the unexpected by optimising schedules to maintain service levels
  • Train and develop the competency of employees
  • Increase employee engagement job satisfaction by providing agents with flexibility and self service options

 


WHY CHOOSE BUSINESS SYSTEMS 

We have the largest WFO team of consultants in the UK, dedicated specifically to helping our customers achieve the most out of their WFM solution. 

We take a consultative approach to everything we do. Before a solution is put forward, our WFO team assess your environment and puts forward the best solution and implementation proposal to ensure you meet and exceed your business needs. 

  • Independent approach to Workforce Management
  • Over 30 years experience in WFM
  • WFM Consultancy and Training delivered in-person by Business Systems' WFM Consultants
  • Operational assessments pre and post- implementation to report on ROI
  • Dedicating to achieving a return on investment within 6 to 12 months