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Red Box Quantify QM
Red Box Recorders Quantify QM (TM) is a quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres.
Using the latest web-based technologies it addresses requirements for advanced functionality of audio and screen based assessment and provides integrated suppression for PCI compliance and third party integration. A simple yet effective solution to manage call assessment, management, reporting and coaching.
- INTUITIVE INTERFACE - Simple set up required for the creation of scoring templates and weighting.
- CUSTOMISABLE - Personalised scoring methods to meet every type of scoring and assessment.
- ADVANCED REPORTING - Regular reports can be scheduled daily, weekly or monthly to track both agent and evaluator performance, scoring and training needs
- INTUITIVE COACHING - Provides the ability to send documentations of assessments directly to agents for timely feedback in order to drive performance and effectiveness.
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COST EFFECTIVE QM - for voice, screen and data from 10 agents upwards
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QMLITE VERSION - available for up to 50 agents and 10 supervisors
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SCALABLE - offering multiple server architecture to allow for scalability and deployment within today’s distributed IT infrastructures.
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WEB BASED INTERFACE - for simple deployment
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The State of Quality Monitoring - 2017
Industry research on the state of Quality Monitoring in Contact Centres across the UK - 2017.