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Back Office Workforce Management Optimisation Solution (BOWFO)

OPX - Back Office Workforce Management Optimisation Solution (BOWFO)

Remain operational in your back office to ensure customer demands are met by providing real-time insight, reporting and real-time work allocation.

Transform your business with operational excellence – OPX supports end-to-end processes including:

  • Orchestrates the workload
  • Manages the inbound demand channels
  • Automatically allocates the resource
  • Schedules the work and adapts second by second according to the business demand
  • Provides the ability to blend work between the back office, front office and Robot agents
  • Management Information (MI) tool provides all the data you need to provide operational insight

  • Complaint reduction – reduce complaints by 70%
  • Achieve operational excellence with queue management, people management and performance management
  • Achieve operational insight to increase productivity
  • Upskill your workforce - Identify training needs/skills shortages through individual employee productivity analysis
  • Reduce operating costs by driving out workforce efficiencies based on real time business service level agreements
     

OPX - Back Office Workforce Management Optimisation Solution (BOWFO)