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OPEX Enterprise

OPEX Enterprise

OPEX Enterprise is a simple and flexible Cloud Communications Management solution that allows organisations to route customer communications to agents regardless of their location.

Cloud Communications Management (OPEX Enterprise) is a flexible and simple solution that allows organisations to route customers communications to agents regardless of their location.

With more employees now having to work from home, cloud communication solutions can avoid any disruptions to customers by simply intercepting a call in the cloud and routing it to an agent’s mobile or landline, whilst ensuring the call is recording in line with business processes.

In addition, managers can maintain visibility of all communication activity both in and out of their organisation and manage these in real-time across all employees, departments, teams and locations.

  • Dynamic call management solution offering seamless integration with existing telephony systems
  • Timely and professional communication with customers at all times, including peak periods and ‘out of hours’ 
  • Rapid response to changing customer demands and business needs through simple online management interface
  • Maintain visibility of all communication activity, both in and out of the organisation
  • Manage communications in real time, across employees, departments, teams and locations
  • Record calls directly in the cloud