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NICE Interaction Management (NIM)

NICE Interaction Management (NIM)

NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.

As of August 1, 2016, NICE Interaction Management is no longer available for sale. Business Systems (UK) retains the ability to support it, regardless of its official status.

If you are looking for a Call Recording solution for your organisation, check out NICE Engage or view our  range of Call Recording solutions.

Or Contact our Experts.

  • GET A MORE COMPLETE VIEW OF CUSTOMER INTERACTIONS - Capture and record all interaction channels such as voice, screen, email, chat and social media, from a single platform
  • ABILITY TO ENHANCE YOUR QUALITY MANAGEMENT PROGRAMME - using the NICE Quality Management application, which can be further optimised using NICE Interaction Analytics
  • A PLATFORM FOR GROWTH NIM INTEGRATES WITH: Workforce Management, Customer Feedback, Real-time Process Optimisation and Performance Management applications
  • PROTECT YOUR BUSINESS FROM THE RISK OF LITIGATION - fully compliant solution designed to meet industry regulations (FCA, Dodd-Frank, PCI-DSS, HIPPA, MIPPA)

    If not try browsing our full list of Call Recording Solutions or search using our Product Finder Tool. 

    Download NICE Perform Case Study > 
    Download Service & Support brochure > 
    Download our handy Call Recording Installation Checklist >