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NICE inContact

NICE inContact

Leading Unified Cloud Contact Centre solution for delivering exceptional customer experience and helping you meet your customers' expectations.

NICE InContact transforms one-on-one experiences into a competitive advantage with an all-in-one customer interaction solution.

  • Omnichannel routing
  • Analytics
  • Workforce Optimisation
  • Automation and AI
  • Open cloud foundation


QUICK FIRST CONTACT RESOLUTION  -  Immediately identify callers and route them to the right agents
SCALE QUICKLY AND EFFECTIVELY  -  Scale operations up and down to meet demand
ACHIEVE CUSTOMER SATISFACTION  -  Deliver interactive relationships customers love
AFFORDABLE SOLUTION  -  No costly on-premises hardware and maintenance costs. Only pay for what you use
ADAPT TO CUSTOMER NEEDS  -  Add or remove  channels  easily when your customer service needs change


NICE inContact CXone is the world's #1 cloud experience platform.

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