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NICE inContact

NICE inContact

Cloud Based Contact Centre technology that removes barriers, providing your agents with the flexibility to work remotely and still be fully operational.

Complete Cloud Contact Centre Solution

CXone is a complete enterprise cloud Customer Experience platform that can quickly adapt to your business needs. 

NICE inContact transforms one-on-one experiences into a competitive advantage with an all-in-one customer interaction solution. CXone is the first and only platform unifying best-in-class:

  • Omnichannel Routinge
  • Customer Analytics
  • Workforce Engagement
  • Automation and Artificial Intelligence

All built on an Open Cloud Foundation.

Get the elasticity you need in the cloud to fit your business' needs with Nice inContact CXone.

 

  •  
QUICK FIRST CONTACT RESOLUTION  - Identify callers and route to the right agents
  •  
SCALE QUICKLY AND EFFECTIVELY  -  Scale operations up and down to meet demand
  •  
ACHIEVE CUSTOMER SATISFACTION  -  Deliver interactive relationships customers love
  •  
AFFORDABLE SOLUTION  -  No costly on-premises hardware and maintenance costs. Only pay for what you use
  •  
ADAPT TO CUSTOMER NEEDS  -  Add or remove  channels  easily when your customer service needs change

 

NICE inContact CXone is the world's #1 cloud experience platform.

Don't believe us? Check out what the experts have to say:

Gartner

NICE inContact First-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
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Forrester

NICE inContact CXone Named a Leader in Cloud Contact Center Solutions by Forrester Research
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Ventana Research 

#1 overall leader above 12 other cloud contact centre providers
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