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NICE Engage Call Recording

NICE Engage Call Recording

Enable agents to act smarter and faster whilst increasing customer retention through exceptional customer service.

NICE Engage Call Recording is a revolutionary and innovative platform that enables you to significantly reduce the total cost of ownership of your organization and record 100% of your interactions across channels. 

  • CUSTOMER RETENTION – Minimise customers leaving by detecting churn signals and cueing agents to retention actions.
     
  • SALES OPTIMISATION – Optimise sales in interactions by seizing upsell and cross sell opportunities in inbound service calls.
     
  • IMPROVE PROCESSES - Identify important calls prompting managers to intervene if and when needed.
     
  • COMPLIANCE & RISK MANAGEMENT - Ensuring compliance by prompting agents to read out necessary disclaimers. 

IS THIS THE PRODUCT FOR YOU? 
If not try browsing our full list of Call Recording Solutions and Real Time Guidance & Authentication solutions. 

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