Nexidia Interaction Analytics
One of the best ROI's of any speech analytics application, Nexidia delivers meaningful results and insights rapidly
Nexidia speech analytics handles and analyses large volumes of customer data including audio captured from call recordings, providing fast processing and indexing capability to deliver meaningful results rapidly.
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LOWER TCO – by eliminating expensive hardware, the application delivers the lowest total cost of ownership of any speech analytics system. It’s ability to deliver the fastest most relevant results also ensures a quicker return on your investment
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LEVERAGE EXISTING INVESTMENT – the core technology is based on an open systems framework enabling it to work with virtually any audio data. Organisations can leverage their current infrastructure investment by easily integrating the application with existing platforms, including legacy systems and recorders
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FLEXIBLE DELIVERY AND DEPLOYMENT – as the application can be delivered using the Software as a Service (SaaS) model, deployment options can range from turnkey managed services to a one-time service project, ongoing monthly services engagement or as a simple software license purchase
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IMPROVED TIME-TO-INSIGHT & PROJECT DELIVERY – containing a knowledge base of speech analytics search routines, customers can leverage operational and business focused search routines to dramatically improve speech analytics project delivery, time-to-insight and investment payback periods
Why work with Business Systems?
30 years experience in call recording Committed to delivering outstanding customer service and support
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Blog
Speech Analytics and Compliance
It has become apparent that customers interact with organisations in more ways...
The Inner Circle Guide to Customer Contact Analytics
The latest industry research on everything you need to know about leveraging speech analytics technology to gain business insight, improve operational efficiency and develop agent performance.
