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Nexidia Interaction Analytics

Nexidia Interaction Analytics

One of the best ROI's of any speech analytics application, Nexidia delivers meaningful results and insights rapidly.

Nexidia Omnichannel Interaction Analytics provides the tools and experience to uncover powerful data that can drive change to improve customer experience, lower costs, improve regulatory compliance and more. 

Nexidia Speech Analytics handles and analyses large volumes of customer data. With the ability to mine vital agent and customer data that is assembled from any source, including audio, chat, e-mail, SMS, surveys, and social media, Nexidia provides valuable insights about customer behaviour over every touchpoint of their journey.

Examples of some valuable insights which Nexidia can uncover include:

  • Why are customers contacting your company? (Are there product or process issues that need to be addressed?)
  • What sales offers have you been making? (Which offers are working well - why are they working well and how can you replicate them?)
  • What competitive intelligence can you gather from your customers

  • LOWER TCO – by eliminating expensive hardware, Nexidia delivers the lowest total cost of ownership of any speech analytics system. It’s ability to deliver the fastest most relevant results also ensures a quicker return on your investment