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Calabrio ONE Workforce Optimisation

Calabrio ONE Workforce Optimisation

Fully integrated Contact Centre Workforce Optimisation suite in the Cloud, On-Premises, or in a Hybrid environment.

Calabrio ONE is a unified suite -including call recording, quality management, workforce management, multichannel analytics and advanced reporting.

This tightly integrated and easily scalable suite of products captures every customer interaction across all channels, extracts insights, elevates the customer experience, improves employee engagement and increases operational efficiency.

  • Capture each interaction – integrate with best-of-breed channel systems and create a central command centre for your contact centre.
  • Eliminate data silos – create a unified and complete picture of every customer and every interaction
  • Simplify quality management – manage playback, evaluation and agent feedback from a single platform
  • Motivate improvement - create benchmarks, goals and agent competitions