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Back Office Workforce Management Optimisation Solution (BOWFO)

OPX - Back Office Workforce Management Optimisation Solution (BOWFO)

Award winning Back Office Workforce Management Optimisation Solution (BOWFO) designed to support the digital transformation and workforce optimisation of the back office.

Transform your business with operational excellence – OPX supports end-to-end processes including:

  • Orchestrates the workload
  • Manages the inbound demand channels
  • Automatically allocates the resource
  • Schedules the work and adapts second by second according to the business demand
  • Provides the ability to blend work between the back office, front office and Robot agents
  • Management Information (MI) tool provides all the data you need to provide operational insight

  • Complaint reduction – reduce complaints by 70%
  • Achieve operational excellence with queue management, people management and performance management
  • Achieve operational insight to increase productivity
  • Upskill your workforce - Identify training needs/skills shortages through individual employee productivity analysis
  • Reduce operating costs by driving out workforce efficiencies based on real time business service level agreements
     

OPX - Back Office Workforce Management Optimisation Solution (BOWFO)