Workforce Management Software (WFM)
Range of Workforce Management (WFM) Resource Planning and Scheduling Tools
Everything you need to efficiently plan, forecast and schedule the workforce required on a day-to-day or hour-to-hour basis.
- Meet your service level targets
- Improve operational efficiency and productivity
- Increase employee engagement
- Improve your customer service
Why work with Business Systems
We work closely with you to:
- Define your requirements in order to choose the right WFM solution
- Calibrate the solution to your operational methodology
- Ensure seamless implementation, integration and deployment
- Achieve fast ROI with extensive post-implementation training and consultancy
NICE inContact
Leading Unified Cloud Contact Centre solution for delivering exceptional customer experience and helping you meet your customers' expectations.
NICE Workforce Management
An essential staff planning and management tool designed to improve contact centre, service centre and helpdesk performance whilst driving efficiency.
Teleopti Cloud-Based Workforce Management
Teleopti delivers workforce management (WFM) in the cloud providing financial flexibility and scalability for all resource planning needs.
Teleopti Workforce Management
Teleopti's UK premier partner, helping you achieve a return on investment within 6 to 12 months
Verint Impact 360 Workforce Management
Plan, schedule and forecast the agents you need to deliver outstanding customer service.
