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Products

Contact Centre Call Recording

Automated Legacy Call Recording Retrieval

The latest technology designed to automate voice recording retrieval from older tape and legacy call recording systems.

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Calabrio ONE Workforce Optimisation

Fully integrated Contact Centre Workforce Optimisation suite in the Cloud, On-Premises, or in a Hybrid environment.

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NICE Engage Platform

The NICE Engage platform enables agents to act smarter and faster with less effort when servicing customer needs.

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NICE Engage Platform SMB

NICE Engage SMB is aimed at the SMB market and delivers a subset of the features of NICE Engage. It provides audio, screen, PCI Compliance and Quality Monitoring for contact centres up to 600 seats.

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NICE inContact

Cloud Based Contact Centre technology that removes barriers, providing your agents with the flexibility to work remotely and still be fully operational.

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OPEX Enterprise

OPEX Enterprise is a simple and flexible Cloud Communications Management solution that allows organisations to route customer communications to agents regardless of their location.

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Red Box Quantify for Contact Centres

Smart, scalable and forward thinking call recording software, perfect for solving technical and complex business challenges simply and effectively.

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Skype for Business Recording

Helping financial institutions ensure all communication channels meet their compliance blueprints with Skype for Business Recording.

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Teleware Re:Call App

Re:Call enables employees to use their personal mobile phone to make and receive business calls and SMS.

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Verint Impact 360 Call Recording

Captures, indexes and retrieves voice and screen recordings in TDM, IP and mixed telephony environments and is capable of recording thousands of agent or staff across single and multisite as well as meeting smaller call recording requirements.

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Voice Recording Assurance

Automated systems monitoring technology for proactive monitoring of telephony, turret and call recording solutions.

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Wordwatch Retrieval & Replay Portal

Wordwatch for live and legacy call recording retrieval and replay from a single point of access.

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