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Call Quality Monitoring Systems

NICE Quality Central

NICE Quality Central gives you a single, holistic approach to quality management, ensuring that your contact centre and back-office processes and performance metrics are closely tied to top-priority objectives.

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NICE Quality Management

NICE Quality Management is a fully scalable call quality monitoring solution supporting multiple sites and delivers the capability to implement multi-faceted quality programmes designed to suit the needs of agents, supervisors, evaluators and managers.

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Red Box Quantify QM

Red Box Recorders Quantify QM (TM) is a quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres.

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WordWatch Quality Monitoring

Wordwatch is an enterprise level professional call recording and quality monitoring portal enabling playback of calls from legacy and new recording systems

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