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Coaching & Service/Sales Improvement

NICE Interaction Management (NIM)

NICE Interaction Management delivers multichannel recording for 200+ channels or people and captures, stores and manages telephone, chat and email interactions in the form of voice, screen and text activity.

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NICE Interaction Management for SMBs

Based on the NICE Interactions Management (NIM) architecture, NIM SMB provides reliable, call recording and quality monitoring features for organisations who need to record up to 200 people.

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Red Box Quantify for Contact Centres

Smart, scalable and forward thinking call recording software, perfect for solving technical and complex business challenges simply and effectively.

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smartnumbers Mobile Call Recording

A simple and scalable solution to record and monitor business calls and texts for compliance and dispute resolution.

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Verint Impact 360 Recording

Captures, indexes and retrieves voice and screen recordings in TDM, IP and mixed telephony environments and is capable of recording thousands of agent or staff across single and multisite as well as meeting smaller call recording requirements.

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Vocal WordWatch Quality Monitoring

Wordwatch is an enterprise level professional call recording and quality monitoring portal enabling playback of calls from legacy and new recording systems

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