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The Right Way To End Risky Business


Richard Mill from Business Systems (UK) on why Workforce Optimisation (WFO) could be a huge help in mitigating the risk of illegal staff conduct

The FCA’s conduct risk agenda is driven by a need to make financial markets and services work in the best interests of customers. But how many financial services firms are meeting all its recommendations?

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Demand Soars for Business Systems' Wordwatch as Regulatory Requirements Rise


Isleworth - Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has announced a sharp rise in demand for Wordwatch, its unique multi-vendor call recording management portal. This brings together recording data from multiple call recording systems from multiple systems all in one place, for easy access, management, extraction and reporting.

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Linking Back Office and Front Office to Create CXM Heaven


Richard Mill from Business Systems looks at why ‘blending’ front and back office operations using workforce optimisation techniques should now be paramount for all customer-facing businesses

The blending of front and back office isn’t a new phenomenon, but it is one that businesses appear to have ignored to their own detriment.

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Nailing Communications Compliance in a Volatile & Litigious Market


In an industry still reeling catastrophic shocks to public trust, financial services organisations are under ever-closer scrutiny from regulators. They must be able to demonstrate immutable records of all their dealings and be able t call these up with precision and speed in the event of an audit or investigation. But infrastructure complexity and call format issues can impede this accessibility. 

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Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy


NICE (Nasdaq: NICE) and Business Systems (UK) Ltd today announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centers. IC24 turned to Business Systems, a long-term technology partner, and NICE when they needed to significantly boost audit capacity to 100% of its patients interactions, a critical factor considering the urgent, medical nature of the calls.

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