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Partners

Partners


Providing Choice, Value & Independence

Business Systems partners with a variety of manufacturers, software and technology suppliers, ensuring that we offer our customers choice, value and independence.

Each partner is among the best in their field, ensuring customers benefit from excellent product installations, support and ongoing maintenance, whilst having access to leading edge technology to drive the business improvements and return on investments demanded.

 


Wilmac & Business Systems


Wilmac is the premier global provider of sales, professional services, and support for the world's most widely used voice and recording technologies.  Wilmac and Business Systems partner together to serve a variety of industries including Contact Centres, Financial Compliance institutions, and Public Safety and Security organisations.

Wilmac’s comprehensive service portfolio includes pre-sales system design and engineering, project management, implementation, training, and ongoing maintenance support. Additional value-added services include Voice Data Extraction, Managed Services, Proactive Monitoring, Legacy Voice Recording Management, Global Support Coverage, and more.


 

Market Communications & Business Systems
 

Market Communications are partnering with Business Systems to provide robust and legally compliant recording solutions to the financial trading floor environment.  Founded in 1998 and headquartered in New York, Market Communications are recognized by global businesses as a trusted technology advisor and partner. 

They provide technology advisory services for total communications solutions that assist businesses to realise the value of their most underrated and ignored asset – voice communications.



Cloud9 & Business Systems
 

Cloud9 Technologies are partnering with Business Systems to provide more robust and legally-compliant cloud-based recording solutions for institutional trader customers.  Through the collaboration, Cloud9 and BSL can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing data.

Cloud9’s purpose-built communication and data digitisation platform captures voice conversations of institutional traders that can be repurposed for regulatory reporting, monitoring and trade reconstruction via BSL’s optimisation platform.



OPX Back Office Workforce Optimisation and Workforce Management Technology


OPX, provided by OPX Practice  partners with Business Systems to deliver award winning Back-Office Workforce Management technology designed to support the digital transformation and Workforce Optimisation of the Back Office. OPX complements the technology already provided by Business Systems (UK) Ltd, providing customers with a value offering to solve key business operations efficiency problems.


 

NICE Systems


NICE Systems provide interaction recording and workforce optimisation products and were introduced into the UK by Business Systems in 1993. Business Systems has since established itself as NICE's premier partner in Europe and with 'Platinum' status, it has one of the few Service Centres of Excellence outside of Israel and the USA.


 

NICE inContact


NICE inContact and Business Systems partner together to provide the world's 1 cloud customer experience platform, NICE inContact CXone, built on an open cloud foundation that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. NICE inContact is part of NICE, a provider of both cloud and on premises enterprise software solutions. 


 

Red Box Recorders


Red Box Recorders and Business Systems partner together to provide voice and data capture solutions which are easy to specify, install and manage. Their software runs on existing servers and covers everything from storage and event logging, to quality management and event reconstruction.


Verint & Business Systems

 

 

 

 

Verint and Business Systems partner together to provide call recording and workforce optimisation technology with considerable experience in emergency services and ‘high density' recording applications.


 

Calabrio & Business Systems
 

Calabrio and Business Systems work together to deliver innovative, high-value solution to end customers.  Together we provide solutions that match local needs and requirements, supporting our joint customers to plan and deliver exceptional customer service with engaged employees. 


 

Nexidia

 

 


Nexidia and Business Systems partner together to provide speech analytics software, allowing enterprises to transform large volumes of recorded customer interactions into intelligence that drives business improvement.


 

OPEX Hosting is a UK-based provider of hosted telephony and contact centre solutions. These include call recording, ACD/routing, self-service IVR and mobile phone recording applications. 


Teleware


TeleWare work with Business Systems to provide mobile voice recording and SMS recording for financial institutes to meet FCA compliance. Solutions can be delivered either on-premise or via the cloud.



Helping Financial organisations adhere to FCA, MiFID II and GDPR requirements Business Systems works with Smartnumbers to provide a simple and scalable solution to record and monitor business calls and texts.


 

Nxtera

 

 



Recordsure and Business Systems work together to bring the latest digital interview recording technology. Designed to record, review and analyse the conversations that matter, helping organisations mitigate risk, monitor interactions and reduce cost. 


 

 

Capita

 

 


Capita Customer Management, formerly known as Ventura is the largest UK owned customer management outsourcing company. With over 40 years of experience, the company’s call centre operation employs approximately 11,000 staff and manages 80 million contacts and transactions every year.