White Papers & Guides
Hosted Contact Centres White Paper
Traditionally, contact centres implemented their telephony solutions using a CPE (customer premise equipment) model. In comparison, a hosted model requires no initial capital outlay and minimal upfront payment, which can allow businesses to maintain certain flexibility.
Regardless of business size, this white paper will offer insight into how your contact centre can be put at the forefront of technology, on a pay-as-you-go basis without the need for continual reinvestment.
Analysing key enabling factors driving the trend towards hosted contact centres, this white paper will look to outline the types of organisations which should be considering hosted applications; highlighting the main advantages from implementing such a solution.
Content Covers:
- Hosted contact centres defined
- The history of the contact centre
- Key enablers for hosted contact centres
- Benefits of hosted
- Who should be considering a hosted solution?
- What should be considered before opting for a hosted model?
- Choosing the right partner – selecting the right supplier for your organisation
Intended Audience:
Decision makers who are reviewing the case for implementing a hosted contact centre solution.
View further information on Hosted Telephony Services, referenced in the white paper.
