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Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:

Monitor 6| June 2018

Featuring the latest on building a business case for call recording, optimising your workforce and entry-level analytics. 

Monitor 6| May 2018

Featuring the latest on reducing attrition rates, Automation in Customer Service and Mobile Call Recording.

Monitor 6| April 2018

Featuring the latest on Workforce Management trends, speech analytics and everything you need to know about call retention and retrieval.  

Monitor 6| March 2018

Featuring the latest on Cloud technology V On-Premise, understanding the core concepts of scheduling and robotic process automation for trade reconstruction

Monitor 6| February 2018

Featuring articles on how to reduce cost in the contact centre, measuring agent productivity and robotics in the financial sector. 

Monitor 6| January 2018

Catch-up with our most popular content in 2017. Featuring articles on Mobile Call Recording, Interaction Analytics and Workforce Optimisation.

Monitor 6| December 2017

Featuring the latest on WFM for the back office, Interaction Analytics and recordings of face-to-face meetings, used as a compliance tool within the financial industry. 

Monitor 6| November 2017

Featuring our latest workforce management forecasting tips and legacy call recording, retention and retrieval options available for Financial institutions in light of MiFID II. 

Monitor 6 | October 2017

Featuring our latest extracting calls from old call recorders checklist and how to reduce attrition rates with Workforce Management. 

Monitor 6 | September 2017

Featuring our latest MiFID II and Mobile Call Recording Checklist and how Equiniti drove business improvement with Speech Analytics

Monitor 6 | August 2017

Featuring how to implement Mobile Call Recording and technologies that can help you reduce costs in the Contact Centre

Monitor 6 | July 2017

Featuring our latest report on The State of Quality Monitoring in UK Contact Centres and how interaction analytics can help insurance companies de-risk information processing. 

Monitor 6 | June 2017

Featuring the latest news on how interaction analytics can help improve customer satisfaction, and an analysis of the most prominent mobile call recording technologies.

Monitor 6 | May 2017

Featuring the latest news on how the property sector can benefit from call recording and how speech analytics can help retail banks improve compliance whilst increasing customer retention.

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