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Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:

Monitor 6| June 2020

Featuring the latest on navigating & adapting your contact centre for the future, WFM ROI calculator and challenges around managing compliance recording. 

Monitor 6| May 2020

Featuring the latest on managing remote contact centre agents, a guide to Cloud-Based Contact Centres and tips to make your Voice Recording system more resilient.

Monitor 6| April 2020

Featuring the latest on top tips for combating challenges in the contact centre during COVID-19, resource planning techniques and how to keep traders trading with MVR.

Monitor 6| March 2020

Featuring the latest on maintaining business continuity during COVID-19, Real-Time Adherence within WFM and how to keep your employees fully operational from home. 

Monitor 6| February 2020

Featuring the latest on the top 3 trends in the contact centre in 2020, legacy systems and compliance and RPA. 

Monitor 6| January 2020

Featuring the latest on Back Office Productivity, AI and the top 3 financial trends in 2020. 

Monitor 6| December 2019

Featuring the latest on Gamification in the contact centre, top 5 technologies that reduce cost in the contact centre and why we need robots onboard.

Monitor 6| November 2019

Featuring the latest on mapping your RPA journey, how to overcome lack of visibility in the back office and top 4 financial services customer experience trends in 2019.

Monitor 6| October 2019

Featuring the latest on everything you need to know about Workforce Management, speech analytics for banking and Quality Monitoring Auditing and Calibration tips.

Monitor 6| September 2019

Featuring the latest on how what to consider when moving to the cloud, beginning the RPA journey and how to retrieve legacy call recordings. 

Monitor 6| August 2019

Featuring the latest on how to map your robotic process automation journey, how to transform your contact centre back office and RPA for trade reconstruction. 

Monitor 6| July 2019

Featuring the latest on how to reduce operational costs, improve contact centre efficiency and everything you need to know about call data legacy migration. 

Monitor 6| June 2019

Featuring the latest on balancing employee and organisational needs, Gamification and Robotic Process Automation. 

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