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Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:

Monitor 6| December 2019

Featuring the latest on Gamification in the contact centre, top 5 technologies that reduce cost in the contact centre and why we need robots onboard.

Monitor 6| November 2019

Featuring the latest on mapping your RPA journey, how to overcome lack of visibility in the back office and top 4 financial services customer experience trends in 2019.

Monitor 6| October 2019

Featuring the latest on everything you need to know about Workforce Management, speech analytics for banking and Quality Monitoring Auditing and Calibration tips.

Monitor 6| September 2019

Featuring the latest on how what to consider when moving to the cloud, beginning the RPA journey and how to retrieve legacy call recordings. 

Monitor 6| August 2019

Featuring the latest on how to map your robotic process automation journey, how to transform your contact centre back office and RPA for trade reconstruction. 

Monitor 6| July 2019

Featuring the latest on how to reduce operational costs, improve contact centre efficiency and everything you need to know about call data legacy migration. 

Monitor 6| June 2019

Featuring the latest on balancing employee and organisational needs, Gamification and Robotic Process Automation. 

Monitor 6| May 2019

Featuring the latest on Erlang A within Workforce Management, Legacy technology in the financial services industry and how to power up customer experience and employee engagement. 

Monitor 6| April 2019

Featuring the latest on how to maintain a positive culture in the contact centre, a guide to Robotic Process Automation and how to mitigate conduct risk with back office technology. 

Monitor 6| March 2019

Featuring the latest on 10 things to expect from RPA in 2019, managing communications compliance and understanding your back office operations. 

Monitor 6| February 2019

Featuring the latest on best practice automations,  the future of front and back office workforce blending and how to interrogate call data across multiple systems.

Monitor 6| January 2019

Featuring the latest on achieving robotic automation excellence,  the impact of legacy technology on digital transformation and 'what-if' scenarios with workforce management. 

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