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Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:

Monitor 6| May 2019

Featuring the latest on Erlang A within Workforce Management, Legacy technology in the financial services industry and how to power up customer experience and employee engagement. 

Monitor 6| April 2019

Featuring the latest on how to maintain a positive culture in the contact centre, a guide to Robotic Process Automation and how to mitigate conduct risk with back office technology. 

Monitor 6| March 2019

Featuring the latest on 10 things to expect from RPA in 2019, managing communications compliance and understanding your back office operations. 

Monitor 6| February 2019

Featuring the latest on best practice automations,  the future of front and back office workforce blending and how to interrogate call data across multiple systems.

Monitor 6| January 2019

Featuring the latest on achieving robotic automation excellence,  the impact of legacy technology on digital transformation and 'what-if' scenarios with workforce management. 

Monitor 6| November 2018

Featuring the latest on a blended workforce, best practice Robotic Process Automations and failing compliance and reputational risk. 

Monitor 6| October 2018

Featuring the latest on Employee Engagement, the beginning of the RPA journey and the guide to live and legacy call recording.  

Monitor 6| September 2018

Featuring the latest on RPA Automation best practices, Legacy Call Recording FAQs and 10 Reasons to consider Hosted WFM. 

Monitor 6| August 2018

Featuring the latest on Workforce Management FAQs, IVR best practice and RPA within Finance. 

Monitor 6| July 2018

Featuring the latest on Workforce Management Forecasting Techniques, Robotic Process Automation and consolidating your voice recording data. 

Monitor 6| June 2018

Featuring the latest on building a business case for call recording, optimising your workforce and entry-level analytics. 

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