Skip to main content


Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:

Monitor 6| June 2018

Featuring the latest on building a business case for call recording, optimising your workforce and entry-level analytics. 

Monitor 6| May 2018

Featuring the latest on reducing attrition rates, Automation in Customer Service and Mobile Call Recording.

Monitor 6| April 2018

Featuring the latest on Workforce Management trends, speech analytics and everything you need to know about call retention and retrieval.  

Monitor 6| March 2018

Featuring the latest on Cloud technology V On-Premise, understanding the core concepts of scheduling and robotic process automation for trade reconstruction

Monitor 6| February 2018

Featuring articles on how to reduce cost in the contact centre, measuring agent productivity and robotics in the financial sector. 

Monitor 6| January 2018

Catch-up with our most popular content in 2017. Featuring articles on Mobile Call Recording, Interaction Analytics and Workforce Optimisation.

Monitor 6| December 2017

Featuring the latest on WFM for the back office, Interaction Analytics and recordings of face-to-face meetings, used as a compliance tool within the financial industry. 

Monitor 6| November 2017

Featuring our latest workforce management forecasting tips and legacy call recording, retention and retrieval options available for Financial institutions in light of MiFID II. 

Monitor 6 | October 2017

Featuring our latest extracting calls from old call recorders checklist and how to reduce attrition rates with Workforce Management. 

Monitor 6 | September 2017

Featuring our latest MiFID II and Mobile Call Recording Checklist and how Equiniti drove business improvement with Speech Analytics

Monitor 6 | August 2017

Featuring how to implement Mobile Call Recording and technologies that can help you reduce costs in the Contact Centre

Monitor 6 | July 2017

Featuring our latest report on The State of Quality Monitoring in UK Contact Centres and how interaction analytics can help insurance companies de-risk information processing. 

Monitor 6 | June 2017

Featuring the latest news on how interaction analytics can help improve customer satisfaction, and an analysis of the most prominent mobile call recording technologies.

Monitor 6 | May 2017

Featuring the latest news on how the property sector can benefit from call recording and how speech analytics can help retail banks improve compliance whilst increasing customer retention.

click here to view previous newsletters>