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NICECall Focus II

Highly reliable compact recording solution offering 4-32 channels of high quality recording with 25,000 hours of online storage and multiple archiving options. Fully featured solution ideal for public safety and medium sized organisations.

Product Status and Options: This system is now obsolete.

Recommended Call Recording upgrade to leverage existing investment:

  • Wordwatch Portal - access recordings from multiple legacy & live call recording systems and consolidate all recordings in one place.

View more information on how to find and retrieve data from your legacy systems here - Legacy Call Retrieval and Replay 

NICECall Focus IIDiscontinued from the NICE product range, however Business Systems have limited spare parts and can provide support for NICE Perform eXpress upgrades.

For organisations recording up to 32 channels, Nicecall Focus II offers many of the capabilities of NICE’s flagship call recording solution NICElog, in an affordable scaled down solution.

NICECall Focus II uses the proprietary platform from the NICE recording range, which has been proven to offer uncompromised digital quality recording and advanced compression technology.

Key Benefits

  • High capacity, high quality recording
  • Suitable for command & control, trading or call centre environments
  • Now superseded by NICE Perform eXpress

Recording Applications

  • Total Recording – records all calls, for compliance or risk-management purposes
  • Record on demand – enables you to initiate a recording while a call is in progress
  • Real time monitoring – enables you to monitor live calls

Key Features

  • Fully scalable from 4 – 32 channels of analogue or digital recording per logger
  • Extension side recording only (not trunk-side)
  • Playback via telephone, networked PC or speaker
  • Based on Windows 2000 Professional
  • Digitally compatible with leading PBX and switch hardware platforms, including Alcatel, Aspect, Avaya, Ericsson, NEC, Nortel, and Siemens.
  • Easy-to-use software interface for search and retrieval of calls
  • Highly secure playback software enabling multiple access levels for staff
  • Multi-language support


  • Voice and/or radio recordings
  • Secure offline storage to AIT 1, DVD-RAM or DDS4
  • Fully digital recordings from source ensures premium quality playback
  • Up to 25,000 hours of on-line storage (at ADPCM16), allows months of recordings to be instantly available before archiving
  • Hot swappable redundant power supply and RAID 1 Hard Disk Option
  • Integration with NAS (network attached storage) for high capacity requirements
  • Full systems management software for search, replay and automated fault monitoring

Recommended Call Recording Upgrades 

If you are a contact centre, trading floor or business looking for a cost-effective and reliable call recording upgrade from NICECall Focus II for fact verification, compliance or monitoring staff performance then Red Box Quantify or Vocal Wordwatch are both solid options to consider.