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NICE Perform Compliance Suite

NICE Perform Compliance Suite is a regulatory compliance and liability management solution with integrated call recording and centralised storage options.

NICE Perform Compliance Suite is a regulatory compliance and liability management solution with integrated call recording and centralised storage options. Created for the financial industry, it incorporates fraud detection, business intelligence and investigation analytics for both VoIP and TDM environments.

Compliance Officers can uncover key information by searching all voice recordings for specific words or phrases using the unique audio phonetic analysis engine. The compliance playback workflow and screen content extraction tools work alongside this to ensure trading activity can be supervised and monitored both by reviewing past interactions and in real-time.

Secured workflow solutions helps enforce policies for granting access to sensitive data stored in voice archives and a full audit trail ensures corporate and regulatory compliance is adhered to.

Key Features

  • Risk Management & Security –  a fully automated IP-based solution with secure storage, password-bound retrieval providing search, retrieval and replay of call recordings for dispute resolution

  • Multichannel Recording & Retention Management – records can be retained for a pre-defined retention period, once elapsed interactions are deleted and cannot be reconstituted

  • Voice analytics capabilities – analytics engine can analyse and flag all calls with specific words/phrases, supervisors are notified of flagged call awaiting their review

  • Search capability – sophisticated search that can query both content and environment of the interaction

  • Business Intelligence – provides query, analytics  and reporting capabilities to ensure firms make better strategic use of the vast amounts of data hidden in interactions

  • Platform Scalability & Mobility – A scalable and flexible solution, the suite can grow seamlessly with changes made transparent to the user. As the company moves to hybrid and pure IP Infrastructures, the NICE Perform solution remains unchanged

  • Centralised Storage & Management – designed to operate in environments such as branch recording, and data centre architectures. Data and programmes can be sent from a central server to branch locations and replicated interaction and recording data are sent back to the central server. Unified processes and reporting allow for cross-site analysis and central data management

Key Benefits

  • Fully compliant with all local and international regulatory requirements

  • Centralised call recording and storage reduces costs of expansion

  • Easy extraction of voice recordings to meet business needs and assist in investigative processes

  • Integrated transaction-related and interaction information provides a holistic view of overall activity

  • Ability to advance investigations by enabling central access from dashboards and policy reports, and granting drill-in/drill-out capabilities

  • Case management workflow helps prioritise and manage investigations

  • Investigation policies can be customised and investigation tasks streamlined to improve performance

Full call recording and service support contract available.

Recommended Call Recording Upgrades 

If you think it’s time to upgrade your NICE Perform Compliance Suite call recording software and your organisation is a Financial Trading floor subject to maintaining compliance with the FCA and other financial regulations then Nice Trading Recording (NTR) , Vocal Wordwatch or Red Box Quantify are all worth considering as upgrade options.