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NICE inContact – Cloud Contact Centre Solutions

NICE inContact – Cloud Contact Centre Solutions

NICE inContact CXone is the first and only cloud contact centre platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimisation, Automation and Artificial Intelligence.

All built on an Open Cloud Foundation.

Find out more - NICE inContact Cloud Contact Centre Solutions

CX One Cloud Contact Centre Omnichannel Routing 

Connect customer journeys across any channel by empowering agents to provide quick, personalised, and proactive service.

  • Automatic Contact Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Interaction Channels
  • Proactive Outbound
  • My Agent eXperience - MAX

    Download brochure - Cloud Contact Centre Omni-channel Routing


NICE inContact - Call Recording 

Compatible with various system configurations including VoIP, time-division multiplexing (TDM), and blended environments. A scalable solution that will grow and evolve with your organisation.

  • Priority-based scheduling ensures that high-priority calls are not missed
  • Customise call recording schedules based on user-definable variables and priority rankings
  • Seamless integration with the most popular systems lets you leverage your existing infrastructure

    Download Brochure - Cloud Contact Centre Call Recording


CX One Cloud Contact Centre Analytics 

Turn insights into results by making data relevant, easy to consume and actionable.

  • Interaction Analytics
  • Reporting
  • Performance Management

    Download Brochure - Cloud Contact Centre Analytics


CX One Cloud Contact Centre Workforce Optimisation 

Provides the industry's most accurate forecasts and helps foster employee ownership & accountability.

  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management

    Download Brochure - Cloud Contact Centre Workforce Optimisation


CX One Cloud Contact Centre Automation & AI 

Intelligent self-service, agent-assisted and fully-automated alerts and actions.

  • Workforce Intelligence
  • Partner AI Chatbots   
                                            

CX One Cloud Contact Centre Open Cloud Formation 

Extensible enterprise-grade platform that scales securely, deploys quickly and serves customers of all sizes globally. 

  • Security & Reliability
  • CRM Integrations
  • Pre-built integrations with Microsoft, Oracle, Salesforce & Zen desk
  • UCaaS Integrations
  • RESTful APIs
  • Voice as a service

    Download Brochure - Cloud Contact Centre Open Cloud Formation