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Newsletters (continued)

newsletters (continued)

Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:


Monitor 6 | September 2016

Featuring the latest news on legacy call recording,  interview recording, and two special features on the benefits of voice technologies within the Hospitality and Gambling industries.

Monitor 6 | August 2016

Featuring the latest news on mobile call recording,  corporate and personal liability for non-compliance within Financial Services, and the latest reports on Quality Monitoring and PCI Compliance for Contact Centres.

Monitor 6 | July 2016

Featuring the latest survey report on legacy & compliance for financial services,  an easy to use checklist to see if it's time to upgrade from Excel to a  Workforce Management solution, as well as a service excellence blue print.

Monitor 6 | June 2016

Featuring the latest on interaction analytics for financial services and contact centre environments, as well as tips on how workforce management can help empower your agents.

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