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Newsletters (continued)

newsletters (continued)

Business Systems Latest Call Recording, Workforce Optimisation & Compliance Insights:


Monitor 6| August 2019

Featuring the latest on how to map your robotic process automation journey, how to transform your contact centre back office and RPA for trade reconstruction. 

Monitor 6| July 2019

Featuring the latest on how to reduce operational costs, improve contact centre efficiency and everything you need to know about call data legacy migration. 

Monitor 6| June 2019

Featuring the latest on balancing employee and organisational needs, Gamification and Robotic Process Automation. 

Monitor 6| May 2019

Featuring the latest on Erlang A within Workforce Management, Legacy technology in the financial services industry and how to power up customer experience and employee engagement. 

Monitor 6| April 2019

Featuring the latest on how to maintain a positive culture in the contact centre, a guide to Robotic Process Automation and how to mitigate conduct risk with back office technology. 

Monitor 6| March 2019

Featuring the latest on 10 things to expect from RPA in 2019, managing communications compliance and understanding your back office operations. 

Monitor 6| February 2019

Featuring the latest on best practice automations,  the future of front and back office workforce blending and how to interrogate call data across multiple systems.

Monitor 6| January 2019

Featuring the latest on achieving robotic automation excellence,  the impact of legacy technology on digital transformation and 'what-if' scenarios with workforce management. 

Monitor 6| November 2018

Featuring the latest on a blended workforce, best practice Robotic Process Automations and failing compliance and reputational risk. 

Monitor 6| October 2018

Featuring the latest on Employee Engagement, the beginning of the RPA journey and the guide to live and legacy call recording.  

Monitor 6| September 2018

Featuring the latest on RPA Automation best practices, Legacy Call Recording FAQs and 10 Reasons to consider Hosted WFM. 

Monitor 6| August 2018

Featuring the latest on Workforce Management FAQs, IVR best practice and RPA within Finance. 

Monitor 6| July 2018

Featuring the latest on Workforce Management Forecasting TechniquesRobotic Process Automation and consolidating your voice recording data. 

Monitor 6| June 2018

Featuring the latest on building a business case for call recording, optimising your workforce and entry-level analytics. 

Monitor 6| May 2018

Featuring the latest on reducing attrition ratesAutomation in Customer Service and Mobile Call Recording.

Monitor 6| April 2018

Featuring the latest on Workforce Management trendsspeech analytics and everything you need to know about call retention and retrieval.  

Monitor 6| March 2018

Featuring the latest on Cloud technology V On-Premise, understanding the core concepts of scheduling and robotic process automation for trade reconstruction

Monitor 6| February 2018

Featuring articles on how to reduce cost in the contact centre, measuring agent productivity and robotics in the financial sector. 

Monitor 6| January 2018

Catch-up with our most popular content in 2017. Featuring articles on Mobile Call RecordingInteraction Analytics and Workforce Optimisation.

Monitor 6| December 2017

Featuring the latest on WFM for the back officeInteraction Analytics and recordings of face-to-face meetings, used as a compliance tool within the financial industry. 

Monitor 6| November 2017

Featuring our latest workforce management forecasting tips and legacy call recording, retention and retrieval options available for Financial institutions in light of MiFID II. 

Monitor 6 | October 2017

Featuring our latest extracting calls from old call recorders checklist and how to reduce attrition rates with Workforce Management. 

Monitor 6 | September 2017

Featuring our latest MiFID II and Mobile Call Recording Checklist and how Equiniti drove business improvement with Speech Analytics

Monitor 6 | August 2017

Featuring how to implement Mobile Call Recording and technologies that can help you reduce costs in the Contact Centre

Monitor 6 | July 2017

Featuring our latest report on The State of Quality Monitoring in UK Contact Centres and how interaction analytics can help insurance companies de-risk information processing. 

Monitor 6 | June 2017

Featuring the latest news on how interaction analytics can help improve customer satisfaction, and an analysis of the most prominent mobile call recording technologies.

Monitor 6 | May 2017

Featuring the latest news on how the property sector can benefit from call recording and how speech analytics can help retail banks improve compliance whilst increasing customer retention.

Monitor 6 | April 2017

Featuring the latest news on how robotic automation can help boost customer service, as well as how financial institutions can address their voice recording challenges under MiFID II.

Monitor 6 | March 2017

Featuring the latest news on how call recording can help boost recruitment specialists performance, as well as how legacy systems can hinder MiFID II compliance.

Monitor 6 | February 2017

Featuring the latest news on how technology can help reduce cost in the contact centre,  and the significance of maintaining a healthy call recording infrastructure.

Monitor 6 | January 2017

Featuring the latest news on workforce management emerging trends,  and on how to avoid compliance failure through digitisation of tape recordings.

Monitor 6 | December 2016

Featuring the latest news on technologies that will drive recording compliance in 2017,  and the best ways to utilise speech analytics in the contact centre.

Monitor 6 | November 2016

Featuring the latest news on call recording, quality monitoring and a special feature on the business case of robotic process automation within Councils.

Monitor 6 | October 2016

Featuring the latest news on robotic process automation,  skype recording and a special feature on interaction analytics within the Insurance industry.

Monitor 6 | September 2016

Featuring the latest news on legacy call recording,  interview recording, and two special features on the benefits of voice technologies within the Hospitality and Gambling industries.

Monitor 6 | August 2016

Featuring the latest news on mobile call recording,  corporate and personal liability for non-compliance within Financial Services, and the latest reports on Quality Monitoring and PCI Compliance for Contact Centres.

Monitor 6 | July 2016

Featuring the latest survey report on legacy & compliance for financial services,  an easy to use checklist to see if it's time to upgrade from Excel to a  Workforce Management solution, as well as a service excellence blue print.

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