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Mirra IV

Mirra IV

Mirra IV has been discontinued from the NICE product range, however Business Systems continues to provide support on a reasonable endeavours basis. 

If you are still operating a Mirra IV system, it’s important you are aware that support for this solution is becoming more and more limited as well as data extraction less of a possibility, due to its costly nature.

You can continue to get the benefits of a Call Recording Solutions by upgrading to:

Benefits of Upgrading your Mirra II Solution:

  • More control over your call recording data
  • Ability to quickly search and replay calls
  • Quickly gain valuable insight from your call recording data
  • Ability to easily add and remove users
  • Scale quickly and efficiently

NICE Mirra IV product specification

All-in-one compact call recording solution offers 4-48 channels of recording with 50,000 hours of standard on-line storage, records mixed analog, digital, telephony or radio communications.Perfect for constant voice recording, it has a web based application suite for full control and operation. Ideal for small & mid sized organisations particularly within Public Safety.

Key Benefits

  • Best of breed, future-proof technology

  • Resilient system for mission critical call recording

  • Easy to install single box solution

The Mirra Series IV is a digital radio and telephone call recording solution for organisations seeking to record up to 48 channels/lines. It offers continuous, uninterrupted recording of all telephone and radio communications. As well as public safety organisations it can be used in small airports, taxi and bus companies, estate agencies, health care centres, legal and military organisations, small broker and trading companies and in radio dispatch organisations.

Key Features

  • Fully scalable from 4 to 48 channels of analogue or digital call recording

  • Easy to use secure browser-based access for managing, monitoring, and archiving calls anytime, anywhere

  • Digitally compatible with leading PBX and switch hardware platforms including Alcatel, Aspect, Avaya, Ericcson, Mitel, NEC, Nortel, Phillips, Samsung and Siemens

  •  An intuitive graphical user interface which can boost insight and operational efficiency

  • In-built real time database which captures call details along with each recorded interaction ensuring simple retrieval and playback

  • Last call replay – meaning call takers can instantly replay the last call recording to verify important details

Reliability

  • Unprecedented online storage –you can keep 50,000 hours (up to 6 years) of voice recordings online on a 250GB hard drive

  • For long term storage, you can archive call recordings to single or dual DVD RAM

  • Multiple levels of security are available for specific functions

  • Operates on a secure, robust Linux system

Recommended Call Recording Upgrades  

If you are a contact centre, trading floor or business looking for a cost-effective and reliable call recording upgrade from Mirra II for fact verification, compliance or monitoring staff performance then Red Box Quantify or NICE inContact are both options to consider.