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Mirra II

Mirra II has been discontinued from the NICE product range, however Business Systems continues to provide support on a reasonable endeavours basis. 

If you are still operating a Mirra II system, it’s important you are aware that support for this solution is becoming more and more limited as well as data extraction less of a possibility, due to its costly nature.

You can continue to get the benefits of a Call Recording Solutions by upgrading to:

Benefits of Upgrading your Mirra II Solution:

  • More control over your call recording data
  • Ability to quickly search and replay calls
  • Quickly gain valuable insight from your call recording data
  • Ability to easily add and remove users
  • Scale quickly and efficiently

 

Overview of Mirra Series 2

The Mirra Series 2 is a digital telephone, radio and fax recording solution for organisations needing to record calls up to 32 channels/lines.

The Mirra Series 2 offers continuous, uninterrupted call recording of all telephone or radio communications. It is used extensively throughout the UK in emergency service control centres, the public sector, contact centres and financial institutions.

Key Benefits 

  • Robust, reliable voice recording technology
  • Proven in mission critical environments
  • Minimal training required

Key Features

  • Fully scalable from 4 to 32 channels of analogue or digital call recording per logger.
  • Playback via telephone, speaker, standalone or networked PC.
  • Digitally compatible with leading PBX and switch hardware platforms, including Nortel, Alcatel, Ericsson, Aspect, Avaya, Siemens, NEC and BOSCH.
  • Easy to use Windows search software, enabling rapid search for call recordings by telephone number, date/time and duration.
  • Built in security allows access privileges for multiple levels of users.

Reliability

  • Radio and/or voice recordings are stored on secure optical media, ensuring long term archiving with no degradation.
  • Fully digital voice recordings ensure top quality playback.
  • Built-in internal memory offers buffer storage of 320 minutes when no storage media is inserted.
  • Single or Dual DVD RAM options to reduce time period before media change over.
  • Full systems management software for search, replay and automated fault monitoring.

Recommended Call Recording Upgrades  

If you are a contact centre, trading floor or business looking for a cost-effective and reliable call recording upgrade from Mirra II for fact verification, compliance or monitoring staff performance then Red Box Quantify or NICE inContact are both options to consider.